Key Responsibilities:
- Greet and welcome guests to the cigar lounge in a warm and friendly manner - Assist guests in selecting cigars and beverages, providing recommendations and knowledge about the products - Take and deliver orders accurately and efficiently - Ensure the cigar lounge is clean, organized, and well-stocked at all times - Maintain knowledge of all menu items, including cigars, drinks, and food options - Handle cash and credit card transactions, and maintain accurate records of sales - Provide excellent customer service, addressing any guest concerns or complaints in a timely and professional manner - Work closely with the bar and kitchen staff to ensure timely service and delivery of orders - Uphold all company policies and procedures, including safety and sanitation standards - Attend training sessions and meetings as required
Qualifications: - Previous experience in a similar role is preferred - Excellent communication and interpersonal skills - Knowledge of cigars and their pairing with drinks is an asset - Ability to work in a fast-paced environment and handle multiple tasks - Strong attention to detail and organizational skills - Ability to work flexible hours, including evenings, weekends, and holidays - Must be able to stand, walk, and lift for extended periods of time
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