Job Description

General Information
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Country/Region
United Arab Emirates
Province/City
Abu Dhabi
Hiring Entity
Rosewood Abu Dhabi
Department
Rooms - Front Office
Job Type
Full-time Permanent

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OVERVIEW/BASIC FUNCTION:
The incumbent in this position is responsible for registering all guests' details in the police report system after each guests' check in.
RESPONSIBILITIES:
To provide a courteous, professional, efficient and flexible service at all times.
To have a full working knowledge and ability to perform all duties and tasks listed in his/her job description. Please note that Job description can be reviewed and changed on a regular basis reflecting change in trends, guest expectations and operating philosophies.

• To maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• To ensure that standards are maintained at a superior level on a daily basis.

To maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
To anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
To perform opening and closing procedures according to the shift.
To anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times.
To respect the privacy of the guest at all times.
To attend briefings, as required.
To interact with other departments to provide additional or specialized guest services.
To maintain positive guest relations at all times.
To monitor and maintain cleanliness, sanitation and organization of assigned work areas.
To understand room status and room status tracking such as checked in rooms and checked out rooms.
To print arrivals and departures of the day to understand how many expected check in and check out per day or per shift.
To fill all guests' information in the police report system accurately after each check in taking into consideration guests' escort.
To ensure that all checked in rooms are also checked- in on the police report system
To ensure that all checked out rooms are also checked out from the police report system
To coordinate room status, update with the reception staff by being notified of all check/ins and check outs
To possess a working knowledge of reception department, takes same day arrival and future reservation when necessary.
To follow procedure of shift handover between your colleagues with regards to day to day operation
To use proper telephone etiquette
To use proper mail, package, and message handling procedures.
To read and print traces from the system on a daily basis. To be aware of daily activities taking place in the Hotel
To report any unusual occurrences or requests to your Manager.
To know all safety and emergency procedures.
To maintain the cleanliness and neatness of your desk area
To develop a thorough knowledge of computer system, room allocation and types of rooms.
To develop a detailed knowledge about the Hotel staff, services and hours of operations.
To keep track of all room moves during the day, a room move report should be printed twice on each shift.
To take departmental readings at the beginning of each shift.
To make adjustments on the police report system if mistakes are found.
To reprint traces before the end of your shift.
To keep updating the number of guests in the police report once it has been updated at the Opera (PMS) system.
To be responsible of keeping and releasing guests' passports.
To performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel's policy on Fire, Hygiene, Health & Safety.
To ensure that all potential and real hazards are reported and rectified immediately.
To report for duty punctually wearing the correct uniform and name tag at all times.
Any other duties, which may be assigned to you from time to time as directed by your Manager.
To carry out any other reasonable duties and responsibilities as assigned.
About Us
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Located on Al Maryah Island at the core of Abu Dhabi's new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.

Skills Required