Company Description

Trans Skills is a trusted advisor to many of the Middle East\xe2\x80\x99s most respected organizations and a leading Human Resources Services Firm with an International Network active in 55 countries. Our clients range from the largest corporations to emerging growth companies and government bodies. We work at the highest levels of leadership to create tangible and enduring business impact.

Our core services include:

- Multi-country Payroll Outsource covering META
- Multi-country Single SaaS Platform
- Executive Search and Specialized Recruitment Services
- Manpower Outsourcing (EOR/PEO)
- HR Digital Transformation
- Psychometric Assessment, Gamified Learning, Coaching and Performance Management



Job Purpose:

The Chief UX and Product Development Specialist is responsible for establishing and maintaining initiatives aimed at improving the user experience for client\xe2\x80\x99s customers. This role involves developing plans, policies, and procedures to enhance the user experience. Additionally, the Specialist identifies future application development functions that align with both customer preferences and client\'s business interests.

Key Accountability Results

UX Design:

Analyzes business processes and user needs.

Assists in defining requirements.

Designs browser-based interfaces.

Conducts usability testing for client.

Collaborates with transportation and mobility departments to identify best practices for smart services and channel designs.

Investigates user experience issues and takes actions to improve client\xe2\x80\x99s adoption.

Plans and executes activities for managing and implementing client user experience programs and projects.

Oversees daily interactions with visual designers, content specialists, and research experts.

Product Development:

Analyzes and recommends user experience improvements.

Oversees the integration of user experience measures into client\'s design to meet service quality standards.

Evaluates user experience success criteria and prioritizes improvements.

Collaborates with application engineers, developers, and user experience experts to enhance the customer journey.

Utilizes qualitative and quantitative data from user research and feedback to drive design improvements.

Evaluates competitive services, innovative approaches, and design methods to identify best practices and encourage innovation.

Conducts brainstorming sessions and cross-departmental team meetings to generate ideas and enhance user experience design.

Plays a significant role in vendor selection, RfP tenders, and system purchases.

Oversees and reports on contractual obligations with user experience vendors.

Ensures compliance with technology governance standards, policies, and procedures for the transportation authority.

Performs other responsibilities and tasks as assigned by the department manager.

Qualifications

Critical Requirements:

Customer-focused.

Results-oriented.

Strategic thinker.

Business acumen.

Creative and innovative.

Strong leadership and team management skills.

Effective communication and influencing abilities.

Communication and Working Relationships:

Internal:

Collaborates with high-level employees throughout the transportation authority.

Works with all departments of the transportation authority.

External:

Engages with government officials and quasi-governmental entities.

Interacts with neighbouring Emirates.

Collaborates with consultants and contractors.

Knowledge, Skills, and Experience:

Holds a Bachelor\'s degree in Information Technology, Graphic Design, or Computer Engineering from a recognized university.

Brings 10 years of experience from a recognized organization.

Proficient in responsive design techniques and methodologies, including creating standard designs, wireframes, rapid prototypes, and Photoshop PSDs.

Skilled in analyzing information and data related to organizational and operational progress.

Stays updated on the latest developments in user experience improvement practices.

Knowledgeable about international best practices for user experience design.

Able to manage the production of effective smart service interfaces, descriptive data classifications, and interface designs.

Capable of initiating and leading quality improvement projects to support strategic and operational goals.

Possesses advanced computer skills with proficiency in multiple software applications.

Exceptional listener and communicator, both verbally and in writing.

Adept at building trust-based relationships with customers and colleagues.

Flexible team player who excels in coordinating multiple simultaneous projects.

Innovative problem solver with the ability to find practical solutions and resolve complaints.

Goal-driven leader who maintains a productive climate and inspires confidence and cooperation among employees while training them to meet high-performance standards.

Results-oriented achiever with exemplary planning and organizational skills, along with a high degree of attention to detail.

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