xf0x9fx92xa5 Chief Operating Officer @ Velexa
This isnt just a role xe2x80x94 its your mission control seat in the Wealthtech revolution.
xf0x9fx8exaf Location: Dubai
xf0x9fx93xa2 Reports To: CEO
xf0x9fx9ax80 Category: C-Level | Strategy | Operations | Customer Experience | Execution Beast Mode
At Velexa, were not tinkering with the future of investing xe2x80x94 were building it. As we scale globally, we need a Chief Operating Officer with the stamina of a founder, the discipline of an operator, and the instinct of a customer-obsessed strategist.
This role isnt about keeping the lights on. Its about turning operations into a growth engine, onboarding clients like clockwork, and scaling customer success that sticks.
xf0x9fx8exac THE HEADLINE ACT:
You're the architect of the Velexa machine xe2x80x94 designing systems that wow customers, align teams, and deliver results before the deadline even knows you're coming. You make onboarding seamless, delivery bulletproof, and client success legendary. You dont just manage teams. You mobilise them.
YOUR TOOLKIT INCLUDES:
xf0x9fx94xa7 Designing and running end-to-end onboarding flows xe2x80x94 from signed deal to satisfied client.
xf0x9fx8exaf Owning operational strategy, execution, and rhythm xe2x80x94 from sales handoff to long-term success.
xf0x9fxa7xad Building the bridge between commercial and delivery xe2x80x94 with playbooks, dashboards, and delivery frameworks that scale.
xf0x9fx92xa1 Translating feedback into innovation xe2x80x94 proactively solving problems before they become client friction.
xf0x9fx93x8a Tracking real KPIs (not vanity ones) xe2x80x94 onboarding time, NPS, churn risk, and CSAT, all in your command center.
xf0x9fx9axa7 YOU'LL BE:

• Leading teams across operations, delivery, and client success xe2x80x94 all with one goal: happy, engaged, retained clients.
• Orchestrating flawless go-lives with major banks, brokers, and wealth managers xe2x80x94 think high stakes, high compliance, zero excuses.
• Building frameworks and processes that are actually useful, not bureaucratic fluff.
• Acting as right-hand to the CEO, driving scale without sacrificing precision.

WHAT YOUVE DONE:
xe2x9cx85 10+ years in ops & customer success leadership xe2x80x94 ideally in FinTech, SaaS, or digital finance.
xe2x9cx85 Hands-on with B2B implementations in regulated, high-trust environments.
xe2x9cx85 Built and scaled onboarding & success engines with measurable impact.
xe2x9cx85 Balanced startup speed with enterprise discipline.
xe2x9cx85 Thrive in ambiguity. Move without handholding.
xf0x9fx8ex81 WHATS IN IT FOR YOU:

• A front-row seat at a high-growth WealthTech scaling across continents.
• The chance to build structure that lasts xe2x80x94 with the autonomy to do it your way.
• A culture thats fast, focused, and full of heart.
• Visibility, credibility, and the impact of a co-founder.

xf0x9fx8fx86 SUCCESS LOOKS LIKE:

• Client onboarding is fast, flawless, and repeatable.
• xf0x9fx93x88 Ops and delivery teams are sharp, aligned, and relentless.
• xf0x9fxa7x98 CEO sleeps at night, knowing the business is in excellent hands.
• xf0x9fx92xac Clients sing our praises. Competitors take notes.

xf0x9fx8exa4 This isnt just operations. Its center stage.
xf0x9fx8exaf Think youre ready to lead from the front?
xf0x9fx93xa9 Apply now and take the reins as the COO driving Velexas next chapter.
Velexa is a leader in the WealthTech industry, recognised among the Top 100 WealthTech Companies for three consecutive years (20222024) and featured in the Fintech Power 50 (2024). We proudly received accolades such as Best Trading Technology Solutions Provider and Start-up of the Year in 2024.
At Velexa, we empower financial institutions to meet the growing demand for modern, accessible investing solutions driven by the next generation of investors. Our B2B2X investing platform-as-a-service supports a variety of business models and offers a comprehensive suite of services, including front-end channels, Brokerage & wealth platforms, and Post-Trade-as-a-Service.
With headquarters in London, a European hub in Sofia, and a growing presence in the GCC and Latin America, we are building a global footprint to drive innovation in wealth management.
Our Mission: To democratise wealth management by providing financial institutions with digital,
intuitive investment solutions tailored to the next generation of investors