Channel Governance & Portfolio Specialist Channel Support (trainee)
UAE, United Arab Emirates
Job Description
1. Job details
Entity
du
Band
Band 5
Job
Specialist Channel Governance & Portfolio
Job Code
103.004
Position Title
Channel Governance & Portfolio Specialist Channel Support
Reports to Position
Director Channel Governance & Portfolio
Department:
Channel Governance & RRMC
Division:
Customer & Channels
Written on:
Revised on:
23rd December 2020
How many colleagues are being managed?
Direct reports:
TBA
Team total:
TBA
Financial Dimensions:
(Capex / Opex)
Key Accountabilities (6 \xe2\x80\x93 8 accountabilities max)
- Preparing Channel governance and portfolio performance reports by collecting, analyzing, and summarizing data and trends in meaningful manner with last level details.
- Keep track of performance trends and make adjustment in action plans to meet KPI targets with acute focus on continuous improvement.
- Distribute daily, weekly, monthly and quarterly AGRC performance reports to create visibility, awareness for all stakeholders, facilitate decision making and ensure target progression.
- Conduct ad hoc and planned Customer and Channel audits, identify and report risks and compliance breaches and follow up with assigned Channel SPOCs for resolution.
- Address Regulatory, Risk and Compliance issues and recommend/review mitigation plans to ensure effective, sustainable risk mitigation in line with Corporate and Governmental policies.
- Accurately maintain the Customer and Channel Risk and Policy Register.
- Recommend appropriate customer and channel policy improvements to improve compliance across customer and channel support functions.
- Collaborate with Customer and Channel Support function heads to regularly identify, evaluate, assess and prioritize customer & channel support function risks. Ensure effective sustainable measures are in place to mitigate such risks.
- Recommend effective, sustainable controls to minimize risk and exposure of Customer and Channel
- Support functions in relation to legal, statutory, regulatory, financial, customer and operational risks.
- Manage and monitor E2E TRA incident escalation process where complaints are raised by customers through TRA approved channels. Through analysis resulting in identifying areas of improvement, building strong coordination with relevant teams to implement a fix to root causes for Customer & Channel Support Functions.
- Bachelor\'s degree in business focus Marketing, Corporate Governance, IT, Technology or similar
- 5-8 years of experience within the different departments of telecommunications (Customer operations, Marketing, Consulting, etc)
- 2-3 years of experience related to quality analysis, project coordination and implementation.
- Experience in corporate governance, risk, compliance, audit preferred.
- Understanding of the Telecom industry, product launches promotions, etc
- Strong knowledge of sales operations a must
- Analytical and problem-solving skills
- Excellent communication skills, both verbal and written (English mandatory & Arabic preferred)
- Ability to build strong internal relationships.
- Creative and dynamic
- Ability to multi-task
- Data visualization an advantage
- Certifications in quality management, audit, compliance, risk or corporate governance preferred.
- Certification in project management preferred.
- Think Strategically (Level 2 of 5)
- Achieve Tangible Results (Level 2 of 5)
- Lead Breakthrough Change (Level 2 of 5)
- Exceed Customer Expectations (Level 2 of 5)
- Nurture, Inspire and Motivate (Level 2 of 5)
- Target Win-Win Outcomes (Level 2 of 5)
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Job Detail
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Job IdJD1611409
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IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationUAE, United Arab Emirates
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EducationNot mentioned