Channel Analyst Sales (uae Nationals)
Dubai, United Arab Emirates
Job Description
Job : Retail Banking
Primary Location : Africa & Middle East-United Arab Emirates-Dubai
Schedule : Full-time
Employee Status : Permanent
Posting Date : 10/Oct/2023, 11:38:02 PM
Unposting Date : 25/Oct/2023, 5:59:00 PM
JOB SUMMARY
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:
JOB SUMMARY
- The Credit Cards business in Standard Chartered Bank UAE is a growing business line with core focus on customer growth and customer value proposition. This person will work on initiatives related to sales channel management and customer growth. This role will require working with business partners (internal and external) to ensure that the initiatives are implemented and regularly tracked to deliver on the business strategy.
- This role will be responsible to work along with Channel Managers in the design and implementation of credit card sales channel strategy. The activities will also include performance analysis at a partner level to identify areas of opportunity, create dashboards to monitor overall sales performance and work on initiatives that help business meet the customer growth targets. It will require collaboration with stakeholders across various functions to ensure that such initiatives are in line with the overall business strategy and we are getting the desired results.
- Maintain dashboards to monitor sales performance across various drivers
- Work with the sales partners to maintain the sales productivity at an acceptable level
- Support the Channel Manager in improving the sales quality, maintain the required product mix
- Periodic review of the payout structure to ensure that it is in line with the business strategy
- Support in execution of Sales governance activities to ensure that expected sales practices are being followed
- Work with sales partners to identify additional opportunities
- Work on internal governance frameworks related to sales management.
- Assess all TPSAs to ensure required standards are met, including tactical measures to expand, contract, offboard agencies
- Constantly evolve KPIs that are aligned to strategic business objectives
- Work with Marketing and Product to keep the sales teams informed about the benefits and features of the SCB credit cards
- Management of feedback / issues / complaints from sales perspective
- Responsible for supporting the execution of credit card business strategy, working with relevant stakeholders across various functions to ensure that the end-to-end journey works seamlessly for the customers.
- Work with relevant teams to identify major customer pain points & streamline the processes
- Work with relevant stakeholders across the organization to deliver on business objectives
- The ability to interpret the Group\xe2\x80\x99s financial information, identify key issues based on this information and put in place appropriate controls and measures
- Responsible for assessing the effectiveness of the Group\xe2\x80\x99s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role
- Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Good knowledge groups policies, standards, local regulations and legislations
- Risk management
- Operations
- Marketing
- Retail Analytics,
- Legal and
- Compliance
- Third party sales agencies and
- Key vendors supporting business operations
- Support in the digitization of customer onboarding and usage journey
- University Graduate
- Strong communication and negotiation skills with the ability to influence outcomes
- Networking ability to manage interdepartmental deliverables
- Strong inter-personal skills and leadership ability, which encourages and promotes enthusiasm and team spirit
- Good understanding of the business environment and ability to work with stakeholders across geographies
- Computer literacy.
- Adaptable to multi-cultural environment.
- UAE Nationals only
- Product management
- Sales management
- Analytical skills
- Problem solving
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
- Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
- Flexible working options based around home and office locations, with flexible working patterns
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
- Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
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Job Detail
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Job IdJD1594623
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned