Job Description

We are looking for an experienced

Change & Release Manager

to lead the planning, coordination, and execution of software releases and infrastructure changes across multiple environments. The ideal candidate brings a decade of expertise in technology delivery with a strong background in

DevOps practices

,

release orchestration

,

change governance

, and

cross-functional team leadership

. You will act as a key liaison between stakeholders, product teams, development, QA, and operations to ensure successful and risk-mitigated releases.

Key Responsibilities:

Lead the end-to-end release and change management process across diverse portfolios including

banking, insurance, and telecom domains

. Plan and manage

release cycles

, scheduling windows, and deployment strategies with minimal disruption to business operations. Collaborate with

product managers, development teams, QA, and business stakeholders

to define release scope and milestones. Act as the central point of contact for all release-related activities, facilitating clear and continuous communication. Identify risks and dependencies early, create mitigation plans, and conduct

GO/NO GO assessments

. Coordinate and manage CI/CD pipelines and integrations using

DevOps tools

like Jenkins, GitHub/GitLab, and cloud platforms such as

AWS and Azure

. Conduct

release readiness and milestone reviews

, ensuring compliance with internal standards and external regulations. Develop and maintain release documentation, including

release notes, runbooks, technical guides

, and

training materials

. Manage version control, configuration, and branching strategies to ensure integrity across development and production environments. Oversee testing coordination including

regression, performance, and user acceptance testing (UAT)

prior to deployment. Implement ITIL-aligned

Change Management processes

, review non-CAB changes, and ensure audit compliance. Analyze post-release metrics and feedback to continuously improve release quality and delivery timelines. Provide real-time updates to leadership and business teams on release status, blockers, and post-deployment outcomes.

Required Skills and Experience:

8+ years of experience in

Release Management

,

Change Management

, or

Project Delivery

roles. Proven experience working in

Agile (Scrum)

and

Waterfall SDLC environments

. Strong technical knowledge in

CI/CD

,

APIs

,

MySQL/Oracle

, version control, and release automation. Hands-on expertise with tools like

JIRA, ServiceNow, Jenkins, GitHub/GitLab, Splunk, Postman, Citrix, SharePoint

. Experience in coordinating

onshore-offshore teams

and managing

cross-functional stakeholders

. Solid understanding of

ITIL processes

,

risk management

, and

vendor coordination

. Excellent communication, leadership, and analytical skills. * Strong attention to detail with the ability to manage multiple releases and priorities in parallel.