Job Description

Change Management Lead

Location: Doha, Qatar

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The Change Management Lead drives the Organizational Change Management (OCM) and user adoption efforts for the Dhareeba 2.0 project.

Key Responsibilities:

Develop and implement a comprehensive Change Management Strategy to ensure a smooth transition for both employees and external users (taxpayers, tax advisors). Conduct stakeholder analysis to identify user groups and assess change impacts. Plan and execute communication campaigns such as newsletters, demos, and feedback sessions to keep stakeholders informed and engaged. Collaborate to establish a Change Champion network within the organization. Prepare Change Impact Assessments outlining how roles, processes, and daily tasks will change with the new system. Oversee updates to Standard Operating Procedures (SOPs) impacted by the transition. Maintain a robust change control process for project modifications. Liaise with business teams to address concerns, manage expectations, and gather user feedback. Work closely with the Training Lead to align communication and training activities. Monitor post go-live adoption metrics (e.g., system usage rates, support tickets) and recommend reinforcement actions such as coaching or communications.

Qualifications & Skills:

Proven expertise in Organizational Change Management principles (Prosci ADKAR or similar OCM certification preferred). Experience leading change initiatives in large IT system rollouts--ideally within the public sector or similar high-impact environments. Excellent communication and interpersonal skills; capable of engaging stakeholders from staff to executives. Understanding of tax administration processes and ability to address pain points such as automation and workflow transformation. Strong facilitation, training, and strategic planning skills to align change activities with project milestones.
Job Type: Full-time

Application Question(s):

Do you have experience leading organizational change management (OCM) initiatives for large-scale IT system rollouts? Are you certified in Prosci ADKAR or a similar Organizational Change Management methodology? How many years of experience do you have in Change Management or related roles? Have you previously managed change or user adoption in the public sector or tax administration environment? Can you describe your experience developing and implementing Change Management strategies? Have you ever coordinated change activities with training or communication teams during a system rollout? * What is your current and expected salary? Notice period?