Job Description

Cement Key Account Manager Do you want to make a difference in the world and contribute to a sustainable future? We believe we can develop the technology and gain the know-how to make that difference, tackling the climate challenge. It's a big responsibility, and we have committed to doing it. We have launched our ambition, MissionZero - enabling our customers to move towards zero emissions in mining and cement. We need your skills, curiosity, and drive for change to fulfill our goal. Together, we enable our customers to produce the materials needed for a better future.

About the role As Key Account Manager, you will be the single point of entry for our priority customers, and you will be the representative of FLSmidth. In collaboration with supporting departments, you will be responsible for driving the sales of Spare Parts and Service to our cement customers globally - however, within a given geographical area. You will be working with internal supporting sales teams and stakeholders, and you will be responsible for securing the given sales budget. You will also be responsible for final stages of customer negotiations to optimize the possibilities of increased sales as well as optimized contribution margins. It is expected that you setup disciplined follow-ups with customers on Teams or by phone. You will be in close contact with internal stakeholders to ensure that the proposal and orders are delivered as agreed with our customers. Sales activities will be conducted from our office, customer visits are rare and only in case it is absolutely needed. You will be a part of a newly formed team of highly motivated sales colleagues that are located globally around the world.

We know you have a life outside of work which is why we offer a range of benefits that allow you to plan your life accordingly. We therefore endeavor to promote a lifestyle that meets your individual needs while also enabling you to be fully engaged at work.

Responsibilities Country/Customer overall responsible including budget goals Be the single point of entry for customer requests Collaboration - Daily contact with internal stakeholders to align on ongoing cases, strategies, customer challenges etc. Proposal follow up with customer - arrange structured and disciplined follow up plan, following up on phone or teams meeting. Negotiating with the customer Deciding payment terms and taking tough and duly decisions if the customer is not paying on time CRM Management Managing monthly service letters Collecting overdue payment Set guidelines for pricing Investigate and understand market conditions for given area (Competition, customer behavior, customer setup etc.) Understand customer organization, approval workflow and decision makers Drive and manage campaigns Coordinating with Capital Sales if customer is asking for activities out of the service portfolio Convey customer concerns, feedback and potential leads into the organization Picking up leads and analyzing them to advise if the request is serious or not to reduce waste of time in the organization Monitoring workflows and optimize if needed Managing professional service proposals in collaboration with the service dept. (negotiation, planning, customer needs)

Your Qualifications Full professional French and English language skills Commercial knowledge and previous sales experience Persuading and influencing skills Excellent communication skills - especially using a digital solution such as MS Teams, Sharepoint, Power BI etc. The ability to understand and convey technical and commercial requests from customers Ability to multi-task, prioritize and manage time effectively Computer literate in MS Office and Customer Relations Management Previous technical experience in the Cement Industry or other heavy industries Ability to build a strong network internally in FLSmidth and an understanding of the organization to get things done in timely manner Ability to measure and analyze key performance indicators (ROI and KPIs) Strong organizational skills with a problem-solving attitude Bachelor/Master degree

You can anticipate approximately 50 - 60 travel days per year.

As an equal-opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is.

Build a better world FLSmidth helps build societies all over the world by contributing to the infrastructure needed for global economic growth. It's a big responsibility and we are committed to driving productivity while minimizing environmental impact. To do this, we need your skills, your curiosity, and your drive for change. In return, we give you the best conditions in which to discover ways to build a better world.

Application and contact Questions about the position may be directed to Kasper Berg Hansen, Head of Export Sales . Please apply by clicking "apply" on this page. The application deadline is 12th March 2023. Kindly note that we will be reviewing applications on an ongoing basis so please apply as soon as possible.

About FLSmidth FLSmidth is an international engineering company with an annual turnover of approx. EUR 2.7 bn. We are the world's leading supplier of plants, machinery, services and spare parts to the cement and minerals industries. For further information on FLSmidth business and services, visit

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