As an Account Manager, you play a vital part in Canon\xc2\xb4s innovative business sales team & you will be responsible for the care, retention & revenue growth of existing Business to Business (B2B) Canon Emirates (CE) clients by growing sales of Canon core products & exploit Office Imaging & Solutions opportunities. By regularly engaging with our customers, you will serve as the relationship lead to the client & as the internal advocate for the client at CE. You are responsible for understanding each client\xe2\x80\x99s unique environment, business needs, technology vision & internal motivations. Using this knowledge & your technical background, you will seek out ways to grow each client\xe2\x80\x99s annual revenue & strive to ensure client satisfaction & retention & maximise the awareness of the brands name within UAE market. You are more focused on developing long-term relationships. You nurture\xe2\x80\x94building relationships with leads & clients for a lasting impact. You are a team player that bring everyone else up & develop strong customer loyalty.
What we give
With Canon, you\'ll get the support and encouragement you need to grow, from people who share your ambition. We\'ll invest in your professional development to help you learn and progress in your role with us. You\'ll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.
Responsible for the care, retention & revenue growth of existing CE clients
Manage projects within client relationships, working to carry out client goals while meeting company goals
Developing & maintaining long-term relationships with a portfolio of clients, connecting with key business executives & stakeholders
Identifies opportunities to grow business with existing clients
Operates as the primary point of contact for assigned customers
Forecasts & tracks client account metrics & keep records of client transactions
Liaise between customers & cross-functional internal teams to ensure the timely & successful delivery of our solutions according to customer needs
Help customers through email, phone, online presentations, screen-share & mainly, in person meetings
Ensure the timely & successful delivery of our solutions according to customer needs & objectives
Responsible for keeping current clients satisfied & delivering exceptional client service on a day-to-day basis
Results-focused: focused on helping the client achieve the results promised to the client
Relational driven: believes that success is based on developing, nurturing, & focusing on their relationships with their clients
Service-oriented: strives to provide the best service to their clients. Farmers don\'t cut corners, but rather cultivate their "crops" all season long.
Disciplined: organized & disciplined. Traditionally have a system to serve & grow their accounts
Collaborative: like to work together with their clients & team to provide the best solutions & results possible
Reasoning Ability: apply common sense understanding to detailed written or oral instructions
Further Information
EXTRA INFO Farmers: They nurture the client relationship post-sale & develop into close clients\xe2\x80\x99 advisors. Farmers\xe2\x80\x99 focus goes well beyond customer service; positioned with a great opportunity to get to know the client & their strategic goals, farmers also become agents of growth \xe2\x80\x93 they can identify upsell opportunities & offer a wide range of specialized services. To maintain, upsell & cross sell of Canon Emirates (CE) core products (I.e. Document Solutions (DS) ++: Office + Entry Professional Print (PP); Large Format Print (LFP); Technical Document Solutions (TDS) (B/W Large Format Plotters). Focusing on developing long-term relationships. Generate sales amongst client accounts, including upsetting & cross-selling. Canon is enriching lives and businesses in incredible new ways. You can play a part in shaping the future of a company that\xe2\x80\x99s visionary, innovative and bold. As the world\'s best imaging company, we\'re living and working together for the common good.
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