We are looking for a CCTV Operator who will be responsible for implementing safety and security policies in accordance with InterContinental Hotels Group standards. Promotes the desired work culture around the five winning ways \xe2\x80\x93 Aim higher, Work better together, Celebrate the difference, Do the right thing & Show we care.

A little taste of your day-to-day

Every day is different, but you\xe2\x80\x99ll mostly be delivering:

FINANCIAL RETURNS

• Monitor staff clocking on and off duty
• Keep the Hotel Establishment Information System (HEIS) up to date
• Check the Casual Time-in and Time Out accordingly by matching their attendance in the outlet and the one in Time Office to avoid any time discrepancies.
• In charge of monitoring supplier\xe2\x80\x99s delivery in the receiving area and check the goods match to the invoice
• Ensure all outlets lights, Air-conditions, PC\xe2\x80\x99s, etc are switch off when rooms not in use

OUR PEOPLE

• Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook.
• Comply with Company Grooming Standards.
• Comply with Time and Attendance Policies.
• Actively participate in training and development programs and maximize opportunities for self development.
• Monitors colleagues under the influence of alcohol either coming on duty or signing off.
• Conduct regular locker checks in line with Human Resources.
• Check all packages and passes of employees entering and leaving the building.

GUEST EXPERIENCE

• Demonstrate service attributes in accordance with industry expectations and company standards including:
• Being attentive to guests
• Accurately and promptly fulfilling guests requests
• Anticipate guests needs
• Maintain a high level of knowledge which affects the guest experience
• Demonstrating a \xe2\x80\x98service\xe2\x80\x99 attitude Taking appropriate action to resolve guest complaints
• Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers.

QUALIFICATION

• High school or college graduate
• Minimum of 2 years experience in the same field
• Good communication skills
• Licence Certificate from previous employment
• Willing to work on shifting schedule

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life \xe2\x80\x93 including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well \xe2\x80\x93 both inside and outside of work \xe2\x80\x93 and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you\xe2\x80\x99ll become part of our ever-growing global family.

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