Job Description

JOB PURPOSE

The Consultant -Customer Happinessprovides customer service support by obtaining, analyzing and verifying the accuracy of information and making transactions in a timely manner. Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. Co-ordinates the handling of difficult and/or unusual situations with direct superior and concerned management

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JOB CONTEXT & ESSENTIAL FUNCTIONS

1. Receive, process and verify the accuracy and timeliness of processing transactions from customers utilizing the organizations' internal systems with minimal supervision.

2. Provide and initiate appropriate action for response to customer service requests for transactions, and communicate effectively with the customer on the succeeding steps and turn-around time required to accomplish transaction.

3. Ensure and provide excellent quality service to both internal and external customers

4. Participate and provide expertise at an intermediate level as a member of the customer service's team.

5. Maintain a balance between company policy, client satisfaction and customer benefit in decision-making with minimal supervision.

6. Handle issues in the best interest of both customer, clients and company.
7. Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience.

8. Contribute in suggesting new initiatives.

JOB PREREQUISITES/ SKILLS

1. Knowledgeable in government and corporate service transactions

2.Advanced level in using existing transaction system applications

3.At least high school graduate
4.At least 1-2 years' experience in the same capacity

5.At least 3 years' experience in a customer-service oriented industry

Job Type: Full-time

Pay: AED6,000.00 - AED8,000.00 per month