Ccaas Product Manager
UAE, United Arab Emirates
Job Description
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Our Client:
One of Middle East\'s largest Global Technology and Investment Group
Position: CCaaS Product Manager (Solutions Marketing)
Division: Solutions Marketing
ORG: enterprise cloud
Location: Dubai, UAE
Principal Functions ( Major Areas of Responsibility ):
The Product Manager is responsible for managing the full life-cycle of the CCaaS product portfolio, including managing the partner relationship.
Duties & Responsibilities (by role):
- Define product vision and strategy, create roadmaps with timelines for development and deployment, identify and assess new opportunities to drive a differentiated, compelling and profitable offering.
- Create and execute a go-to-market strategy to successfully achieve revenue, profitability and customer success targets for products/service in the CCaaS portfolio.
- Develop positioning and messaging that resonates with customers, relating product capabilities in terms that they understand, care about, and are willing to pay for.
- Analyze market segments and customer base to identify and develop new market solutions and create detailed financial analysis, business case and scenario modeling to support the recommended strategy.
- Responsible for internal training, sales, and development of the portfolio.
- Perform competitive analysis, define and communicate key advantages.
- Assess current and emerging technologies and market/industry trends in order to inform platform strategy.
- Continually refine, align, and maintain the product roadmaps and strategies to the business and technology objectives of the firm.
- Maintain client-facing documentation and product sites including product overviews, roadmaps, release plans, pricing strategy, support and onboarding.
- Write and maintain developer community facing technical documentation, postings, FAQs, and other collateral.
- Provide regular technical, operational, and financial management views of the products.
- Produce both regular and ad-hoc presentation materials as necessary to support stakeholder alignment, product adoption, and firm-wide awareness of your product space.
- Represent, plan, facilitate, and drive the products with the local developers, operations, project management, business stakeholders, and any other relevant parties.
- Work in close collaboration with product peers form other teams to build synergies with different product lines within the company.
Job-Specific Competencies required to successfully perform the job (by vertical grade):
- Must have over 10 years of product management experience in the CCaaS of CXM space.
- Proven successful product management experience and exceptional industry knowledge of CCaaS and CXM, including network, ACD/IVR, dialer, omnichannel, self-serve, analytics, workforce management, automation, AI and CRM.
- Familiar in product development life cycle (relevant experience in all phases)
- A customer first mentality with the ability to engage with customers and partners, understand their business challenges and represent their challenges back to the appropriate teams.
- Strong technical background with capabilities to hold useful technical conversations around CCaaS and CXM and the ability to build trust with key technology partners.
- Strong business acumen and understanding of key financial performance drivers, sales/marketing strategy, customer experience, and value chain sales.
- Strong presenter, able to hold credibly discussions with execs, customers, sales & partners.
- Ability to write and structure sales proposals and technical documentation fluently in English.
- Must be able to articulate product requirements per the audience (high level to deep low level technical).
- Good leadership skills; self-motivated; team player with a can-do attitude.
- Product Management, Project Management, Marketing, Business, Technical, Telecommunication or Management certifications and/or professional designations, are an asset.
Halian Group
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Job Detail
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Job IdJD1516590
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationUAE, United Arab Emirates
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EducationNot mentioned