Job Description

Company Description
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Can you build and manage a thriving calendar of premium catering events? Your challenge is to deliver exceptional F&B experiences at corporate venues and aboard iconic maritime venues across Dubai.
Our people are at the core of our success. Your role guarantees variety and excitement every day. At RHG, we cherish your entrepreneurial spirit, collaborative nature. We foster an inclusive and supportive culture where, together, we ensure that every moment is truly meaningful. Embrace your uniqueness as an individual in our team and explore the exciting growth opportunities we have for you and the chance to create memorable moments.
We are currently seeking a Catering Operations Manager to join our vibrant team. At RHG, we are in search of individuals who go beyond the resume - those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.
We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.
As a Catering Operations Manager, you bring an exceptional level of ambition, a results-driven mindset, and a genuine passion for crafting extraordinary experiences for our clients. Your expertise and dedication will play a pivotal role in elevating our Meetings and Events Team to new heights.

• Manages the catering operations team, supporting the Director of F&B in implementing training plans, coaching, and mentoring team members to achieve high performance.
• Maximizes revenue by proactively receiving and converting catering enquiries.
• Supports sales efforts by analyzing current business, identifying lost opportunities, and generating new leads to build a robust events diary.
• Upholds a high level of accurate and timely communication with all internal departments (kitchen, logistics, service) and external partners (venue managers, cruise operators) to ensure flawless event execution.
• Takes ownership of the end-to-end client experience.
• Follows up with clients post-event to determine satisfaction, measures results, and implements strategies to continuously improve service quality.
• Fosters a proactive sales and service culture within the team to achieve all budgeted revenues and expand our presence in the corporate and cruise event markets.
• Oversees all catering inventory, from kitchen equipment to service ware, ensuring optimal stock levels, proper maintenance, and efficient logistics for diverse outdoor venues.
• Manages procurement, monitors inventory costs, and minimizes waste to uphold budgetary targets and profitability for all events.
• Coordinates with suppliers and rental companies to secure necessary equipment and manage the timely delivery, setup, and retrieval of assets at all event locations.

Qualifications

• Proficient in all Meeting & Events procedures to be a resource when needed.
• A proven track record in a similar role within a quality environment and to be able to demonstrate excellent standards and team member management.
• Commercially aware.
• Driven and ambitious to inspire the team to consistently deliver and exceed service standard.
• Clear thinker with excellent communication abilities and attention to detail

Additional Information
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development--helping you reach your full potential.
Experience the Team Spirit - Join a workplace that's inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference--in hospitality, your community and beyond.
Enjoy Global & Local Perks - No matter where you're located, you'll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you'll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you're ready to bring your talent, energy, and passion, we'd love to hear from you.
Apply now and let's make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.

Skills Required