POSITION OBJECTIVE - The position is responsible for generating sales and deliver customer service at its best -

• support the other operational duties such as housekeeping, visual presentation standards, etc. as assigned by the Store Management Team K

Responsibilities Hospitality and Guest Service -

• provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room -

• follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate -

• delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge -

• enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You -

• proper procedures to ensure the accuracy of every order for every guest -

• ensures every guest r eceives a prompt and warm greeting within 5 seconds at front counter and drive-thru -

• maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests\xe2\x80\x99 needs -

• promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue -

• listens carefully to guests and apologizes for the experience in the case of a complaint Store Operations -

• follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided -

• prepares all products as required, following the order monitor to ensure the accuracy of every order -

• communicates showcase and product needs to ensure proper product availability for guests -

• regularly takes temperatures of the required products and records in the Time & Temperature Log Policies and Procedures -

• participates in and attends all store meetings and other related functions -

• follows all restaurant policies, procedures and standards -

• maintains the front counter by keeping it clean, organized, stocked and ready for rush periods in the restaurant -

• follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Manager. C

Requirements

cashiering - Receives payment by cash, credit cards, vouchers or automatic debits - Issue receipts, refunds, or change to the customers correctly -

• count money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change -

• maintain clean and orderly checkout areas Health & Safety -

• works in compliance with occupational health and safety legislation -

• knows, understands and follows safe work practices and procedures -

• wears personal protective equipment or clothing as required -

• eports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner -

Zabeel Groups