Career Opportunities: Contact Center Agent, Inbound 1 (12473)
Kuwait, Kuwait
Job Description
Job Summary/Purpose
Provide professional customer teleservices by assisting customers in receiving their orders along with recommendations of available related products.
Job Responsibilities
1. Listen to customer orders attentively and tag them in the system without errors.
2. Ensure customer commitments are met within the designated time frame by entering/updating customer orders on a timely basis in transit/designated systems.
3. Inform the customers on the available products to facilitate the upsell and cross-sell of these products.
4. Receive customer complaints, and tag them into the transit/available e-systems.
5. Deal with angry callers and upset customers effectively and transfer them to relevant designated authorities.
6. Receive customer inquiries and transfer to the concerned person/unit as required.
7. Escalate customer issues to the relevant designated authorities.
8. Provide customers with product and service information.
9. Maintain customer database through timely updates as required by the system.
10. Record all customer calls in the MIS without errors.
11. Keep customers informed on special offers, promotions, and marketing events.
12. Follow-up calls with drivers on delayed orders.
13. Ensure professional communication with customers on delayed /amended orders. '
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Job Detail
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Job IdJD1526392
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuwait, Kuwait
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EducationNot mentioned