Cards And Electronic Payment Officer
Dubai, United Arab Emirates
Job Description
We are looking for an expert card / ePayment officer to handle operational procedures that conform with our bank\xe2\x80\x99s controls, compliance framework, delegation of authority, Visa / MasterCard operating regulations and card projects. Successful candidate should demonstrate maximum efficiency, security and control, and achieve customer satisfaction. Roles and Responsibilities
- Advise our cards / ePayments team on managing day to day functions of card operations, including: custody and reconciliation of blank security plastics, updating operations risk database, returning undelivered cards, handling captured cards, archiving daily files and documents.
- Advise the team on creating and maintaining new card products, like: Islamic Credit Card, Debit Cards, prepaid cards, etc.
- Manage acquiring operation functions ranging from merchant onboarding, maintenance and settlement, including proposing enhancements.
- Continuous monitoring of performance of cards/ePayments staff, mentor, motivate, guide and train them to ensure that optimized performance.
- Work closely with sales, marketing and IT units to ensure operational support whenever a new product is launched.
- Liaise with payment schemes, card issuers and acquirers on card operational related issues. Keep track of any updates to payment scheme regulations / fees and make recommendations / changes to operational procedures.
- Monitor the daily repetitive activities in account opening, compliance, etc and provide solutions to minimize manual involvement.
- Highlight daily challenges that impact client experiences and recommend ways to improve the client journey.
- Highlight any duplication of efforts and propose quick fixes.
- End to end process management and product modelling.
- Financial analysis / modelling of products / valuation.
- Industry and market research for business evaluation and strategic assessment.
- Innovation in business and idea generation
- English (Required), Arabic (Preferred).
- BBA/BCom is required, Master\xe2\x80\x99s (Preferred).
- Experience in accounting
- Experience in ICS Banks core system is a plus.
- Good communication and listening skills.
- The ability to explain complex information clearly and simply.
- Previous experience in banking or payment gateways environment is a plus.
- Position Type: Full time
- Location: Dubai Silicon Oasis
- Salary: competitive
- in accounting: 1 year (Required)
- English (Required)
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Job Detail
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Job IdJD1510650
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned