Job Description

Company Description
Established in 2000 in Turkey, Rixos pioneers the 'ALL Inclusive, ALL Exclusive' concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

We are seeking an experienced and professional Captain Waiter to join our esteemed restaurant team in the beautiful city of Ras Al-Khaimah, United Arab Emirates. As a Captain Waiter, you will play a crucial role in ensuring exceptional dining experiences for our guests while leading and mentoring our service team.

• Oversee and coordinate the daily operations of the restaurant's dining area
• Lead, train, and motivate the waiting staff to maintain high service standards
• Greet and seat guests, ensuring a warm and professional welcome
• Manage reservations and handle special requests or dietary requirements
• Provide detailed menu information, including daily specials and wine recommendations
• Resolve guest complaints promptly and professionally
• Ensure compliance with food safety regulations and hygiene standards
• Assist in inventory management and stock control
• Collaborate with the kitchen team to ensure smooth service flow
• Maintain a clean and organized dining area at all times
• Uphold and promote the cultural etiquette and hospitality standards of Ras Al-Khaimah and the UAE

Qualifications

• Minimum 3-5 years of experience in fine dining or luxury hospitality
• Previous experience in a supervisory role within food service
• Excellent customer service skills with a strong focus on guest satisfaction
• Demonstrated leadership abilities and team management skills
• Proficiency in restaurant management software
• Fluent in English; additional languages are advantageous
• Exceptional communication and interpersonal skills
• Ability to work under pressure and multitask effectively
• High school diploma or equivalent (required)
• Valid food safety certification
• In-depth knowledge of food and beverage pairing
• Thorough understanding of fine dining etiquette and service standards
• Knowledge of local cuisine and cultural etiquette in Ras Al-Khaimah and the UAE
• Familiarity with Middle Eastern hospitality standards
• Strong organizational and time management skills
• Flexibility to work various shifts, including evenings, weekends, and holidays

Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.