Job Description

Job Title Captain

Description

Job Number 22151627
Job Category Food and Beverage & Culinary
Location Le Meridien Al Aqah Beach Resort, Dibba Road, Fujairah, United Arab Emirates, United Arab Emirates VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Communicate service needs to chefs and stewards throughout functions. Total charges for group functions, and prepare and present checks to group contacts for payment. Ensure banquet rooms, restaurants, and coffee breaks are ready for service. Ensure proper centerpieces are displayed on every table. Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Check in with guests to ensure satisfaction. Set tables according to type of event and service standards. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintain cleanliness of work areas throughout the day.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.

SCOPE/ BUSINESS CONTEXT
AFullTimepositionbasedat Le Meridien Al Aqah Beach Resort.
NumberofDirectReports-NA
TitlesofDirectReports- NA
CANDIDATEPROFILE

Experience:

Minimumof 2-year experienceofasimilarpositionwithinafivestarhotel

Skillsand Knowledge

Minimumlifting20lbs.
Abilityofverballycommunicateeffectivelywithguestsand co-workers.
Pushing,pulling,bending,stooping,upwardreaching
Exposuretocleaningchemicals
Exposuretoextremetemperatures
Prolongedperiodsofstandingand/orwalking
Leadershipskills
Trainingandmotivatingskills
Systems(Micros,Fidelio,LMS,Respack,Info time)

EducationorCertification
HighschooldiplomaorGED;4 years'experienceinthe food and beverage,culinary,orrelatedprofessionalarea.
SPECIFICDUTIES Thefollowingarespecificresponsibilitiesandcontributionscriticaltothesuccessfulperformanceoftheposition:
Openandcloseshiftinaccordancewithmanager'schecklist.
Train,maintainandenforceallMarriottservicestandardsusinguserecords,menusandappropriatereferencematerials.
Properlyexecuterevenueandcheckcontrolproceduresonshift.
Maintainasafeandsanitaryworkenvironmentforallassociatesandguests.
Ensureroomserviceisfullystaffedandabletohandlevolumeofbusiness;periodicallycheckandassistasnecessary.
Providefloorcoverageduringallmealperiods.
Conduct taste panels and menu classes on a daily basis for room service.
Complete scheduled inventories of supplies, food, and liquor to check stock and requisition necessary supplies
Inspect storage areas for organization, use of First In First Out (FIFO), and cleanliness and rectify any deficiencies
Follow property key policies, including checking out and returning keys to appropriate departments.
Attend and conduct meetings as required.
Ensure all side work is done on a daily basis.
Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
Each associate expected to carry out, within their capabilities, all reasonable requests by management.
Cash/Bank Handling

Process all payment methods in accordance with Accounting procedures and policies.
Follow property control audit standards and cash handling procedures (e.g., blind drops).
Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
Transport bank to/from assigned workstation, following security procedures.
Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times.

OTHER

SafetyandSecurity

Reportworkrelatedaccidents,orotherinjuriesimmediatelyuponoccurrencetomanager/supervisor.
Followcompanyanddepartmentsafetyandsecuritypoliciesand procedurestoensureaclean,safe,andsecureenvironment.
NotifyLossPrevention/Securityofanyguestreportsoftheft.

Policies andProcedures

Followcompany,hoteland departmentpoliciesandprocedures.
FollowsMarriottInternationalHotelsLimitedRegionalOfficepoliciesand procedures
Protecttheprivacyand securityofguestsandcoworkers.
Maintainconfidentialityofproprietarymaterialsandinformation.
Ensureuniform,nametags, andpersonalappearance areclean,hygienic,professionalandincompliancewith companypoliciesand procedures.
Protectcompanytools,equipment,machines,orotherassetsinaccordancewith companypoliciesandprocedures.
PerformotherreasonablejobdutiesasrequestedbySupervisorsandManagement.
Workinghours asrequiredtodoyourjob butnormallynotlessthan48hoursperweek.

GuestRelations

Activelylistenand respondpositivelytoguestquestions,concerns,andrequestsusingbrandorpropertyspecificprocesstoresolveissues,delight,andbuildtrust.
Assistotheremployeestoensurepropercoverage and promptguestservice.
Anticipateguests'serviceneeds,includingaskingquestionsofgueststobetterunderstandtheirneeds andwatching/listeningtoguestpreferences andactingonthemwheneverpossible.
Addressguests'serviceneedsinaprofessional,positive,andtimelymanner.
Engageguestsinconversationregardingtheirstay,propertyservices,and areaattractions/offerings.

Thankguestswithgenuineappreciationandprovidea fondfarewell.
Welcomeandacknowledgeeach andeveryguestwith asmile,eyecontact,and afriendlyverbalgreeting,usingtheguest'snamewhenpossible.
Supplyguests/residentswithdirectionsandinformationregardingproperty amenities,services,and hoursofoperation,andlocalareasofinterestandactivities.
Acquire in depth knowledge of the Food & Beverage menu of the assigned Outlet in order to assist and provide advice to Guests

Communication

Answertelephonesusingappropriateetiquetteincludingansweringthephonewithin3 rings,answeringwithasmileinone'svoice,usingthecallers' name,transferringcallstoappropriate person/department,requestingpermissionbeforeplacingthecalleronhold,taking andrelayingmessages,andallowingthecallertoendthecall.
Speaktoguests and co-workersusingclear,appropriateandprofessionallanguage.
Talk with and listen to other employees to effectively exchange information.

WorkingwithOthers

Supportallco-workers andtreatthemwithdignityandrespect.
Handlesensitiveissueswithemployeesand/orguestswithtact,respect,diplomacy,andconfidentiality.Developandmaintainpositiveandproductiveworkingrelationshipswithotheremployeesand departments.
Partnerwithandassistotherstopromote anenvironmentofteamworkandachievecommongoals.

QualityAssurance/QualityImprovement

Complywithqualityassuranceexpectationsand standards,e.g.GuestVoiceand MarriottBrandStandardAudit.

PhysicalTasks

Enterandlocatework-relatedinformationusingcomputersand/orpointofsalesystems.
Stand,sit,orwalkforanextendedperiodoftimeorforanentireworkshift.
Readandvisuallyverifyinformationinavarietyofformats(e.g., small print).
Move,lift,carry,push,pull,andplaceobjectsweighinglessthanorequalto10poundswithoutassistance.

Note:Additional to the above mentioned requirements an Employee will at times be expected to perform tasks and duties outside of his/her scope of work as necessitated by work demand.
Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.
At Le Meridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We're looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to exp

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