Job Description

Job Summary:

We are looking for an experienced and friendly Call Center Agent to manage incoming and outgoing calls, client bookings, appointment confirmations, and follow-ups. The ideal candidate will have strong communication skills, a customer-centric attitude, and preferably experience in healthcare

Key Responsibilities:

Answer inbound calls and respond to inquiries about services and promotions. Make outbound calls for appointment reminders, follow-ups, and feedback. Book and manage client appointments using the clinic's CRM/booking system. Coordinate with reception and treatment staff for scheduling. Handle basic client concerns and escalate issues when necessary. Provide accurate information about procedures, packages, and pricing. Maintain up-to-date knowledge of clinic services, offers, and policies. Ensure high-quality customer service and client satisfactio
Requirements:

Proven experience in a call center or front desk role (preferably in beauty, wellness, or healthcare). Fluent in English; Excellent verbal communication and interpersonal skills. Ability to handle multiple calls and manage bookings efficiently. Proficient in using booking systems, CRMs, or appointment scheduling tools. Presentable, professional, and customer-oriented personality.
Must have experience in a call center or front desk role (preferably in beauty, wellness, or healthcare).

Ability to handle multiple calls and manage bookings efficiently.

Proficient in using booking systems, CRMs, or appointment scheduling tools

Location: Jumeirah 1

Position: Call Centre Agent

Gender: Female

Salary: 4000-5000 AED

Immediately

Job Types: Full-time, Permanent

Application Question(s):

What is your nationality? What is your visa and notice period? How many years experience do you have call center ajent ? What is your location? * What is your expected Salary?