Job Description

We are looking for a

Call Centre Agent - Arabic Speaker

to be the voice of Alba Cars for our inbound and outbound customer interactions. In this fast-paced role, you'll connect with leads, turn interest into showroom visits, and help drive our sales success from behind the scenes.


You're a natural communicator who's fluent in Arabic and English, thrives under pressure, and enjoys speaking with customers across multiple channels. If you're enthusiastic, organized, and motivated by hitting targets, this is your moment to shine--read on!

Key Responsibilities

Core Functions

Make proactive outbound calls and respond to inbound leads across platforms. Convert enquiries into confirmed showroom appointments with urgency and care. Understand each customer's needs and match them with the right solutions. Maintain accurate call logs and notes within the CRM.

Collaboration & Communication

Partner with the sales team to ensure smooth customer handovers. Use confident, clear, and positive language in every interaction. Represent Alba Cars' strengths--large inventory, verified vehicles, flexible finance & trade-ins. Build rapport and maintain a warm, professional tone across all touchpoints.

Performance & Follow-Up

Follow up with leads to reduce appointment no-shows. Track daily targets and KPIs for contact rate and appointment conversion. Contribute to a high-performance, customer-first culture. Continuously improve through feedback and performance reviews.

Requirements

Fluent in Arabic and proficient in English (spoken and written). Prior experience in customer service, call centre, or automotive industry preferred. Confident communicator with strong phone and interpersonal skills. Highly organized with a proactive, target-driven attitude. Able to multitask in a fast-paced, high-volume setting. Strong follow-up and CRM management skills. UAE-based or willing to relocate.

Salary & Benefits

Competitive Salary:

AED 3,000 - 5,000

Compensation Structure:

Base + Commission

Target-based incentive structure with commission potential Work Visa sponsorship Medical insurance 30 days of paid annual leave In-house training and a vibrant team culture

Work Arrangement

Type:

Full-time, on-site position

Note: Remote or hybrid work is not available. Candidates must be based in or willing to relocate to the UAE.

Why Join Us?

Be part of one of the fastest-growing automotive retailers in the UAE

Enjoy a supportive team environment that values energy and communication

Unlock uncapped commission potential with every appointment that leads to a sale

Build a long-term career with ongoing development and training opportunities

If you're dependable, persuasive, and take pride in engaging with customers--apply today and jumpstart your journey with Alba Cars!