Call Center Uat Tester
Dubai, United Arab Emirates
Job Description
13160-Call Center-UAT Tester
Experience: 2-3
Posted: 01 Feb,2023
Location: United Arab Emirates
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Call Center-UAT Tester
Work Location : Dubai
Key Responsibility -
Job Complexity \xe2\x80\x93
Key Relationship \xe2\x80\x93
Education
Candidates should preferably have the following:
Technical Competencies
Behavioral Competencies
Key Responsibility -
- Attending customer\'s interactions and efficiently gather related information to fulfill customer needs.
- Ability to handle all types of interactions including voice, chat, email and Social Media.
- Maintain a high level of knowledge about the banks products, services & systems
- Adhere to all bank policies and procedures corporate security policies, regulatory guidelines, industry service standards and codes of conduct
- Maintain effective relationship with superiors/colleagues
- Writing detailed test plans, test cases, and bug reports based on input from the project manager or product manager
- Ensuring that all requirements are met by testing all aspects of the application, including functionality and usability
- Reviewing scenario flow to identify potential issues related to security, performance, and usability
- Interacting with IT/Stakeholders to provide feedback about bugs and suggest improvements.
- Participating in team meetings to discuss project status and any issues that may arise
- Reviewing test results with the development team to identify problems and determine solutions
- Execute UAT test scenarios with 100% accuracy while documenting related proofs and sharing reports.
- All the above accountabilities include but not limited to any additional/new tasks or responsibilities assigned by the line Manager.
Job Complexity \xe2\x80\x93
- Ability to communicate clearly and professionally, both verbally and in writing in both languages Ar/En
- Ability to Identifying issues/gaps and proposing solutions and enhancement ideas.
- Ability to understand and deal with Contact Center systems & Terminologies.
Key Relationship \xe2\x80\x93
- Internal: Call Center Agents, Call Center Team Leader & Assistant Manager \xe2\x80\x93 Support
- External: Existing Customers, Prospected Customers
Education
- Minimum Graduate or bachelor\'s degree holder
- Work Experience
- Minimum 1-2 years of experience in call center operations & UAT
Candidates should preferably have the following:
- Call Center work experience.
- To be familiar with Call Center systems and terminologies.
- To be fluent in both Arabic & English.
- To have previous Call Center UAT experience.
Technical Competencies
- Regulatory and Compliance Knowledge
- Bank Systems Knowledge Banking Products, Services and Operations Knowledge
- Telephone Etiquette
- System Knowledge
- Customer Segmentation and Understanding
- Call Center Policies and Procedures
Behavioral Competencies
- Maintain Transparency & Communicate to Share
- Act with Ownership
- Share Knowledge & Work as One
- Engage the Customer
- Empower to Decide
Required Skills
Skill
Years
Months
Call Center-UAT Tester
3
0
call center operations
3
0
UAT
3
0
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Job Detail
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Job IdJD1497365
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned