Call Center Team Leader (male) – Bilingual (arabic & English)
Job Description
Key Responsibilities
Supervise call center agents, providing coaching, guidance, and mentorship to meet performance targets.
Track and evaluate agent performance against KPIs, SLAs, and quality standards, with a focus on the medical industry.
Handle escalations, resolve customer issues, and ensure inquiries are addressed effectively and professionally.
Adapt to client requirements and workflow changes, supporting the team in managing fluctuating call volumes.
Prepare and submit regular reports on team performance, challenges, and achievements to senior management.
Work closely with management and clients to align service delivery with client-specific needs.
Qualifications:
Male candidates preferred.
Bilingual proficiency: Arabic & English (spoken and written).
Proven experience in a call center leadership role, preferably within BPO, Telecom, or Healthcare sectors.
*Strong communication and interpersonal skills with the ability to inspire and motivate a team.
Excellent problem-solving and conflict-resolution abilities.
Familiarity with call center metrics, reporting, and SLAs.
Ability to multitask, prioritize, and perform under pressure in a fast-paced environment
.Proficiency in CRM systems and call center software.
Willingness to work in rotational shifts, including weekends and public holidays.
Job Type: Full-time
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Job Detail
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Job IdJD2008445
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDoha, DAW, QA, Qatar
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EducationNot mentioned