Job Description

We are looking for a talented

Call Center Specialist

to join one of our client's leading aesthetic clinic located in Dubai

.

The Employee's job responsibilities include but are not limited to the following:

Sales & Revenue:

Manage and respond to all company's communication channels including phone, instant messaging, social media, walk-ins, and Google. Take accurate bookings and change and cancel appointments. Take client deposits where required. Respond to all clients using the company's sales script, verbiage, and tone of voice. Convert all inquiries into an appointment. Constantly find ways to upsell and cross-sell treatments . Gain strong knowledge about company's treatments, products and FAQs. Actively promote treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.

Customer Relationship Management:

Constantly find ways to surprise and delight customers. Call guest and confirm appointments daily. To daily read the appointment schedule and customer profiles and add notes as required. Managing customer profiles, ensure they are comprehensive and constantly populate their profiles with customer notes and data. Handling customer complaints with empathy and courtesy and rectify accordingly. Detail to guests what to expect during their experience and provide them with reading material (menu, styles, images). To be fully aware of and to where possible take action or expedite all guest comments or concerns. Communicate to management any and all occurrences involving staff or guests in the that require attention. Assist in all areas of operation as requested by management. Handle highly confidential, sensitive and/or critical information, files, records and reports. Follow up with customers as required.

Sales Reports & Analysis:

Review and analyze monthly sales reports Monitor and report Key Performance Indicators Identify areas of improvement and action plan based on monthly reporting Identify sales packages and promotions based on monthly reporting Identify areas of improvement for artists in regard to sales and consultation

Training & Development:

Assessing new staff members and onboarding them on company services. Provide training to new and junior sales and customer relationship management staff. Provide training to company's support staff as required to upskill their knowledge and provide customers with a seamless experience. Support in conducting meetings as required.
Job Type: Full-time

Pay: AED7,500.00 per month

Application Question(s):

How much years of experience do you have as a Call Center Specialist? Do you have experience in the clinic/salon or wellness industry? * Do you know to speak Arabic?