Job Description

Role Overview

We are seeking a highly motivated, bilingual

(Arabic speaking) Call Center Representative

to manage personal follow-ups and lead engagement for upcoming seminars scheduled in UAE & Saudi. Your role will be critical in ensuring target attendance is achieved by building rapport, following up on interest, confirming registrations, and reducing drop-off.

Key Responsibilities:

Lead Follow-up & Funnel Engagement:

Call and personally follow-up with key leads and non-responders. Initiate LinkedIn cold outreach for target professionals. Engage with shortlisted high-quality leads 3-5 days before the event with a structured call. Track and manage leads through all funnel stages: Cold Prospecting. Interest & Follow-up. Warm Leads / RSVP Confirmed. Engaged (Call/Email/WhatsApp Sent). Confirmed Attendance. Attended / No-Show. Maintain updated records on Google Sheets/CRM system for management visibility.

Communication Management:

Conduct scripted calls (Arabic) for: RSVP Confirmation. Information Clarification. Report Building. Event Reminder. Send soft reminders via: WhatsApp. Email. SMS.

Message Personalization:

Customize messaging based on lead profile to ensure relevance. Adapt tone and response handling depending on audience type (senior-level finance professionals, business owners, etc.).

Requirements:

Fluent in Arabic (spoken and written). Strong communication and interpersonal skills. Familiarity with CRM/Google Sheets for updating daily progress. Experience in sales calling, event telemarketing, or customer engagement. Ability to work flexible hours especially closer to event dates. Professional and pleasant phone manner. Experience in communicating with senior professionals is a plus.

Preferred Experience:

Previous experience working in event marketing or lead nurturing campaigns. Tele-calling in financial, investment, or consulting sectors is a plus. Understanding of funnel-based lead management strategy.

Location:

Onsite / UAE-based - Dubai Office

Job Type:

Project-based (with possible extension based on performance)

Project Based Salary:

AED 3.5K-4K (from 18th August to 25th Sep) - (33-37 Days)

Working Hours:

Weekdays: 9 AM - 6 PM ( 5 Days ) Weekends: Active follow-ups required during the last week leading up to the event. Extended Hours: Flexibility to support during late hours in the final 3-4 days before the seminar
Job Type: Contract

Pay: Up to AED4,000.00 per month

Application Question(s):

Are you fluent in Arabic (spoken and written)? Yes/ No Are you currently in Dubai, UAE? Yes/ No Are you comfortable working flexible hours, especially during the final days leading up to the event? Yes/ No Are you on a Visit Visa? Can you manage your visa for the next 2 months for this project? Yes/ No How soon you can join in days? We must fill this position urgently. Can you start immediately? Yes/ No This is a project-based role for 33-37 Days, project-based salary between AED 3500 - 4000. Do you fully agree and accept these terms? Yes/ No Are you willing to work onsite and commute to our office daily in Business Bay on your own? Yes/ No Do you have a female voice?
Language:

* English fluently (Preferred)