Call Center Pharmacist | 800 Super

Dubai, United Arab Emirates

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Job Description

About GMG GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG\xe2\x80\x99s investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world\xe2\x80\x99s most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets. About the role: The role holder is responsible for providing excellent customer service to customers by responding to their queries in an effective and accurate manner. Key Responsibilities:

To deliver high quality customer service by answering customer enquiries promptly and politely with accurate and complete information and redirect them to appropriate individuals.
Responding efficiently and accurately to callers, outlining possible solutions, and ensuring that client\xe2\x80\x99s feel supported and valued.
Engaging in active listening with callers, asking questions to confirm or clarify information and handling irate clients.
Inform and advise the customer about drug interactions, adverse effects, dosage, and appropriate medication storage.
Ensures understanding the customer\xe2\x80\x99s needs by conducting necessary questioning and providing assistance when necessary.
Building lasting relationships with clients and other call center team members based on trust and reliability.
Resolve client concerns to their satisfaction within the defined authority limits and escalate more complicated issues to responsible individuals when necessary.
Stay up-to-date with changes and developments to company\'s procedures and new policies.
Utilizing software, databases, scripts, and tools appropriately.

Job requirements:

Bachelor\xe2\x80\x99s Degree in Pharmacy
License from: Dubai Health Authority
Minimum of 1 year experience as a registered pharmacist in UAE.

Language skills
- Strong English and Arabic language skills (Mandatory)

Additional skills
- Product knowledge
- Problem-solving skills
- Quality and customer service orientation
Internal Interactions
- Store Manager
- Retail Team

External Interactions