Job Description

Location:

Dubai, UAE

Industry:

Business Support Service / Operations

Employment Type:

Full?Time

About the Role

We are seeking an experienced and dynamic

Call Center Manager (Female)

to lead our customer service team and ensure smooth, efficient, and high?quality call center operations. The ideal candidate will be a strong communicator, team leader, and problem?solver with a passion for delivering exceptional customer experiences.

Key Responsibilities

Oversee daily call center operations and ensure service level targets are met Lead, train, and motivate call center agents to achieve performance goals Monitor call quality, customer satisfaction, and operational KPIs Develop and implement process improvements to enhance efficiency Handle escalated customer issues with professionalism and empathy Prepare performance reports and present insights to management Coordinate scheduling, staffing, and workflow planning Ensure compliance with company policies and customer service standards

Requirements

Female candidates only (due to role requirements) Minimum 4-5 years of experience in call center supervision or management Strong leadership, communication, and coaching skills Ability to manage high?pressure environments and resolve conflicts Proficiency in CRM systems and call center software Excellent English communication; Arabic is an advantage Strong analytical and reporting skills

What We Offer

Competitive salary package Professional and supportive work environment Career growth opportunities

Education

Bachelor's degree in Business Administration, Customer Service Management, or Operations Management or related fields. Master's degree (MBA) is an advantage.
Job Type: Full-time

Experience:

Call Center: 4 years (Required)
Language:

* ENGLISH (Required)