Call Center, Information Group Specialist

Dubai, United Arab Emirates

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Provision of technical support in English language to clients using the Bank\xe2\x80\x99s remote services,
Incoming call service in English language,
Making outgoing calls in English,
Written communication with foreign clients,
Provision of complex information to clients on banking services,
Identification of customer problems and presentation of solution proposals,
Ensuring indicators on incoming calls and written communication set by the bank,
Implementation of other works related to the telephone call center.

Higher education (students studying in higher education institutions will also be considered),
Excellent knowledge of English languages,
Relevant experience will be an advantage.
Computer knowledge,
Communication and teamwork skills,
Negotiation and problem solving skills,
Punctuality and a sense of responsibility,
Ability to work in different situations and quickly orientate,
Organizational skills.

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