Job Description

Job Summary:

The Call Centre Agent is responsible for managing inbound and outbound calls in a professional, courteous, and timely manner. The agent serves as the first point of contact for patients and visitors, providing accurate information, booking appointments, and coordinating with medical staff to ensure high-quality service delivery.

Key Responsibilities:

Answer incoming calls promptly and handle patient inquiries with professionalism and empathy. Schedule, reschedule, and cancel appointments using the clinic's system. Provide information regarding clinic services, working hours, doctor availability, and test results. Make outbound calls for appointment confirmations, follow-ups, and patient reminders. Maintain accurate and up-to-date patient records and logs. Handle complaints or concerns by directing them to the appropriate department or escalating as necessary. Collaborate with doctors, nurses, and administrative staff to ensure smooth communication and coordination. Ensure patient confidentiality and follow all relevant data protection and privacy policies.

Qualifications:

High school diploma or equivalent; additional certification in healthcare or customer service is a plus. Previous experience in a call centre or healthcare setting preferred. Excellent communication skills in English and Arabic. Good computer skills and familiarity with medical scheduling software. Ability to remain calm and patient under pressure. Strong organizational and multitasking abilities.

Working Hours:

Shift-based, including weekends or evenings as required.

Job Type: Full-time

Pay: AED2,500.00 - AED3,000.00 per month