Job Description

About The Company

We delivers a wide range of manpower services across the United Arab Emirates, for a large Client base in infrastructure, construction, factories, interiors and fit out services. Having 25 years of experience working with the UAE's leading companies, we deploy the industry best tailored manpower services to advance our client success.

Job Summary

We are looking for a Call Center Executive who will be responsible for handling customer interactions through inbound and/or outbound calls, providing accurate information, resolving issues, and ensuring high levels of customer satisfaction. The role requires excellent communication skills, strong problem-solving abilities, and strict adherence to quality and performance standards.

Key Responsibilities

Handle inbound and outbound customer calls professionally and courteously Respond to customer inquiries, complaints, and service requests Provide accurate information about products, services, or policies Resolve customer issues within defined turnaround times Escalate complex issues to supervisors or relevant departments when required Maintain detailed and accurate records of customer interactions in CRM systems Conduct follow-up calls to ensure issue resolution and customer satisfaction Participate in training, coaching, and quality improvement initiatives
Job Type: Full-time

Pay: AED2,500.00 - AED3,500.00 per month

Education:

Bachelor's (Preferred)
Language:

* Hindi (Required)