Call Center Executive
Job Description
Responsibilities:
Manage large amounts of inbound and outbound calls in a timely manner Follow communication "scriptsaEUR when handling different topics Identify customersaEUR(TM) needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell the services Entering accurate and detailed data into the system Meeting key performance indicators, like call to resolution time, customer satisfaction (CSAT), Average Handling Time (AHT), etc. Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets Qualifications: BacheloraEUR(TM)s Degree (Medical / Healthcare Background preferred) Experience: Similar work experience in UAE for 2 to 3 years. Job Category: Call Center Executive Job Type: Full Time Job Location: Dubai Apply for this position
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Job Detail
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Job IdJD1941456
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned