Job Description

About Company:
The IIQAF Group of Companies is a global leader in providing services in the hospitality, information technology, tourism, insurance, and health care industries. Established in 1986, the company has grown to become a major player in the international market, with operations in the United Kingdom, Canada, Singapore, and the United Arab Emirates.
Job Summary
IIQAF is currently seeking a highly motivated and customer-oriented individual to join our team as a Call Center Executive. In this role, you will be responsible for handling incoming and outgoing calls from customers, providing excellent service, and resolving any issues or concerns presented to you. The ideal candidate will have exceptional communication skills, a passion for helping others, and the ability to thrive in a fast-paced environment.
Key Responsibilities:

• Answering incoming calls and assisting customers with inquiries, concerns, and requests in a professional and courteous manner.
• Making outgoing calls to follow up on customer inquiries, update account information, and notify customers of relevant promotions or events.
• Troubleshooting and resolving customer issues and complaints with accuracy and efficiency.
• Keep detailed records of customer interactions and transactions in our CRM system.
• Providing accurate information and directing customers to appropriate resources when needed.
• Collaborating with other departments to quickly resolve customer issues and improve overall customer satisfaction.
• Participate in ongoing training and development opportunities to stay current on company products, services, and policies.

Requirements:

• High school diploma or equivalent.
• Minimum of 1-2 years of experience in a customer service or call center environment.
• Excellent communication skills, both verbal and written.
• Ability to handle various customer personalities and maintain composure in challenging situations.
• Proficient in operating basic computer applications and navigating through multiple systems.
• Strong problem-solving and multitasking abilities.
• Availability to work flexible hours, including evenings, weekends, and holidays.

Why Join our Team?
At IIQAF, we are committed to providing our employees with a supportive and collaborative work environment where they can grow and thrive. As a Call Center Executive, you will have the opportunity to make a difference in the lives of our customers by delivering exceptional service and building strong relationships. Additionally, we offer competitive salary and benefits, ongoing training, and career development opportunities.
Join our team and be a part of a company that values its employees and the impact they have on our success.