Job Description

Job Title

: Call Centre Representative

Location

: [Dubai]

Employment Type

: Full-Time / Shift-Based

Salary

: [2000 to 5000]

Job Overview only female

We are seeking enthusiastic and customer-focused

Call Centre Representatives

to join our team. In this role, you will handle inbound and/or outbound calls, assist customers with inquiries, resolve issues, and ensure high levels of customer satisfaction.

This position requires excellent communication skills, patience, and the ability to work in a fast-paced environment.

Key Responsibilities

:

Answer incoming calls and respond to customer inquiries Make outbound calls to follow up with customers or conduct surveys Provide accurate, valid, and complete information using the right tools Resolve customer complaints and escalate issues when necessary Maintain detailed records of customer interactions in the system Meet performance goals for call handling, quality, and customer satisfaction Follow communication procedures, guidelines, and policies

Requirements

:

Education & Experience

:

High school diploma or equivalent (Bachelor's degree is a plus) Prior experience in a call center or customer service role preferred

Skills

:

Excellent verbal and written communication skills Strong listening and problem-solving abilities Ability to stay calm and professional during challenging calls Basic computer literacy and familiarity with CRM systems Good typing speed and attention to detail Flexibility to work in shifts, including evenings, weekends, or holidays (if applicable)

Why Join Us?

Supportive team environment Paid training and development opportunities Performance incentives and bonuses Career growth potential Employee benefits (if applicable)

How to Apply

Send your resume to

[

info@topmaestro.ae] with the subject line: Call Centre Representative Application. We're excited to hear from you!

WALK-IN INTERVIEW Only Female
29-04-2025 to -01-05-2025

Nationality : Only Female

Timing: 10AM to 2PM
Contact : 00971563503402

Job Types: Full-time, Fresher

Pay: From AED2,500.00 per month

Application Deadline: 01/05/2025
Expected Start Date: 29/04/2025