Job Description

Job description

Work Location : Abu Dhabi, Shahama

Work Timings : Day Shift

Work Week : Monday to Saturday

Off Days : Sunday

Roles and Responsibilities

Handle both inbound and outbound calls professionally, ensuring prompt and effective resolution of customer inquiries. Accurately document all customer interactions in the CRM system to maintain up-to-date records. Identify, prioritize, and escalate issues that require further attention to ensure timely resolution. Provide customers with clear, detailed information about products and services, helping them make informed decisions. Use strong problem-solving abilities to address complaints and offer suitable solutions. Maintain an in-depth understanding of products and services to confidently answer customer questions. Meet individual and team performance goals, contributing to the overall success of the call center. Build and sustain positive relationships with customers, fostering satisfaction and long-term loyalty. Collaborate with team members to exchange knowledge, insights, and best practices, driving overall team performance.

Desired Candidate Profile

A Bachelor's degree in a relevant field, demonstrating a strong foundation in customer service principles. At least 2 years of experience in a call center or customer service role, with a proven track record of success. Certification in customer service or related fields is highly preferred, showcasing a commitment to ongoing professional growth. Experience in the telecommunications or e-commerce sectors is preferred, bringing relevant industry expertise. Proficiency in English is mandatory.
Job Type: Full-time

Pay: Up to AED5,000.00 per month

Job Types: Full-time, Permanent

Pay: AED5,000.00 per month

Application Question(s):

Salary for this role is AED 5000 Are you ok with that? Are you ready to work in Shahama ,Abu Dhabi ?
Experience:

Call center : 2 years (Required)
Location:

Abu Dhabi (Required)
Application Deadline: 10/06/2025