Job Description

Job Title:

Call Center Coordinator - Medical Background (Female)

Duties and Responsibilities:

1. Receiving and Managing Calls:

- Responding to customer/patient inquiries via telephone or other communication channels.

- Directing calls to the relevant departments or individuals in a professional manner.

- Accurately recording data and information in the electronic system.

2. Medical and Administrative Support:

- Providing initial information about medical services or appointments according to professional standards.

- Assisting patients in understanding simple medical procedures or instructions (such as fasting before tests, pre-visit instructions).

- Communicating with medical teams (doctors, nurses, technicians) to follow up on patient requests.

3. Scheduling and Following Up:

- Booking, modifying, and canceling appointments using electronic software.

- Sending alerts to patients via text messages or email.

4. Customer Service:

- Handle patient complaints or inquiries courteously and resolve issues quickly.

- Ensure customer satisfaction and a positive experience with the center.

5. Required Skills:

- Previous experience in a call center or customer service role (preferably in the healthcare sector).

- Proficiency in using computers and administrative software (such as medical appointment software).

- Excellent communication skills (verbal and written) and the ability to handle work pressure.

- Fluency in Arabic and English (a plus).

6. Requirements:

- Commitment to confidentiality and professionalism in handling medical data.

Job Type:

Full-time

Work Location:

Dubai Jumeirah 3

Job Type: Full-time

Application Deadline: 15/06/2025