Call Center Agent
United Arab Emirates, United Arab Emirates
Job Description
Hiring - Call Center Agent (Arabic Speaker)
We are seeking an Arabic-speaking call center professional with a medical background to join our Dubai team. This role involves managing incoming customer contacts, delivering accurate clinical-related information, and ensuring a positive experience for callers while maintaining strict confidentiality.
Key Responsibilities:
- Handle inbound calls, queries & complaints - manage customer concerns professionally and calmly.
- Provide high-quality, customer-focused service - give accurate information and help resolve issues.
- Update database & document interactions - record call details and outcomes in the system.
- Follow scripts, policies & processes - adhere to provided procedures and escalation pathways.
- Meet team targets & ensure data confidentiality - work to achieve KPIs while protecting sensitive information.
- Qualification: Graduate in Nursing, Pharmacy, or another medical field.
- Language: Arabic speaker required (fluency in English is an advantage).
- Attitude: Professional phone manner, reliable, and able to work within call center procedures.
- When applying, please reference ""Call Center - Agent Arabic Speaker"" in your email subject line.
Skills Required
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Job Detail
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Job IdJD2023059
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationUnited Arab Emirates, United Arab Emirates
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EducationNot mentioned