Call Center Agents Job in UAE Jobs Company

Call Center Agents

Dubai, United Arab Emirates

Apply Now

Job Description

We are seeking enthusiastic and customer-focused individuals to join our team as Call Center Agents. The ideal candidates will possess excellent communication skills and a passion for assisting customers. This role involves handling inbound or outbound calls, addressing inquiries, resolving issues, and providing exceptional service to our clients. Responsibilities: Answer inbound calls promptly and professionally, addressing customer inquiries, concerns, or requests. Make outbound calls to follow up on customer issues, gather information, or provide updates as required. Identify and assess customers needs, ensuring timely and accurate resolution of issues or concerns. Provide accurate information about products, services, or policies to assist customers. Maintain thorough and detailed records of customer interactions and transactions. Follow call Scripts and guidelines while adapting communication style to various customer personalities and situations. Collaborate with team members and supervisors to improve processes and enhance customer satisfaction. Meet individual and team performance targets for call quality, resolution time, and customer satisfaction metrics. Interested candidates can send their CV

Beware of fraud agents! do not pay money to get a job

MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.