Job Description

We are seeking an Outbound Call Center Agent to join our team, The successful candidate will handle both inbound and outbound customer calls. Provide information about our products and services. Resolve customer issues and ensure customer satisfaction.

Key Responsibilities:

Lost Sales Survey: Conduct outbound calls to customers who did not complete their purchases, gathering insights on why the sale was lost and identifying areas for improvement. Customer Satisfaction Index (CSI) Survey: Reach out to customers after their purchase or service to evaluate their level of satisfaction and gather feedback for continuous improvement. Net Promoter Score (NPS) Survey: Assess customer loyalty and the likelihood of recommending AGMC BMW & MINI by conducting NPS surveys and analyzing the results to identify potential improvements in service. Booking Cancellation Survey: Follow up with customers who have canceled bookings to understand the reasons behind their decision and offer solutions to win them back. Open Inquiries Over 30 Days: Contact customers with inquiries that have been pending for more than 30 days to provide updates and ensure their concerns are resolved. Data Management & Reporting: Log all survey responses, maintain accurate customer records, and generate regular reports on survey results, customer feedback, and action items for improvement. Collaboration & Feedback Loop: Work closely with the Sales and Customer Service teams to share insights from surveys and ensure timely follow-up on customer issues. Professional Communication: Maintain a high level of professionalism while engaging with customers, ensuring that all conversations are positive, informative, and solution-oriented.

Qualifications:

Excellent verbal communication skills in both Arabic and English, with the ability to engage customers in a friendly and professional manner. Strong listening skills to comprehend customer feedback and respond appropriately. High level of empathy and the ability to handle sensitive situations, especially with dissatisfied customers. Strong organizational skills, with the ability to manage multiple tasks and prioritize effectively. Ability to work independently and meet targets in a fast-paced environment. Resilient and adaptable, with the ability to handle customer objections and provide solutions. Proficiency in using CRM systems to manage customer data, track interactions, and record survey results.

Desirable Attributes:

Fluency in both Arabic and English. A-level or graduate-level education (or equivalent). Experience in customer service, CRM, or call center operations.
Job Types: Full-time, Permanent

Pay: AED5,500.00 per month

Application Question(s):

What is your notice period? Can you join us immediately if selected? What languages do you speak fluently? Current salary? we are offering AED 5500 + KPIs for this role. This is a non-extendable 6-month contract, which includes visa, do you accept?
Language:

* Arabic (Preferred)