Call Center Agent / Customer Service Representative

Abu Dhabi, United Arab Emirates

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Job Description

Healthline Day Surgery Center is a respected healthcare facility specializing in outpatient surgical care. We are seeking a dedicated Call Center Representative / Agent to join our team. Roles and Responsibilities: As a Call Center Representative / Agent at Healthline Day Surgery Center, your primary responsibilities will include: Patient Communication: Answering incoming calls promptly, providing accurate information about our services, and scheduling appointments efficiently. Patient Support: Assisting patients with pre-operative and post-operative instructions, addressing inquiries, concerns, or complaints professionally. Documentation: Maintaining accurate and organized patient records, ensuring data integrity. Collaboration: Working closely with healthcare providers and team members to ensure seamless patient interactions and a positive patient experience. Qualifications: To be successful in this role, you should possess:

Arabic and english fluency is required
Strong communication skills, both verbal and written.
Exceptional customer service skills with a patient-oriented approach.
Ability to handle a high call volume and work effectively in a fast-paced environment.
Preferred, but not required: Knowledge of medical terminology and previous call center or customer service experience.

Job Type: Full-time Salary: AED2,000.00 - AED2,500.00 per month Ability to commute/relocate: