Job Description

Role Overview

The Call Center Agent is responsible for managing all inbound and outbound calls, responding to client inquiries, and resolving issues efficiently. The role involves coordinating with internal departments, maintaining client records, performing telemarketing activities, and following up with customers to ensure satisfaction. The representative will also handle emails, prepare daily reports, and support other operational tasks as assigned.

Key Responsibilities:

Handle all inbound and outbound calls in a professional and courteous manner, ensuring timely and accurate responses to client inquiries.

Provide clear and helpful information about company services, promoting a positive customer experience.

Receive, document, and escalate customer complaints to the appropriate department for prompt resolution.

Route calls and queries to relevant departments when additional support or information is required.

Conduct follow-up calls and gather customer feedback after service completion to ensure satisfaction.

Accurately record new client information and update customer databases as needed.

Monitor and respond to incoming emails promptly and take necessary actions to address client needs.

Perform telemarketing activities to promote company services and generate potential leads.

Support and assist with DPDS-related duties whenever required.

Prepare and submit daily reports summarizing inquiries, complaints, and client issues.

Perform additional duties as directed by the immediate supervisor to support smooth operations.

Skills and Qualifications:

Bachelor's degree or diploma in Business Administration, Communications, or a related field.

Minimum of 1-2 years of experience in customer service, call center, or client relations (preferably in the automotive, car rental, or service industry).

Excellent verbal and written communication skills in English; additional languages are an advantage.

Proficient in MS Office applications (Word, Excel, Outlook) and experience with CRM or database systems.

Strong interpersonal skills with a customer-centric attitude and the ability to handle complaints professionally.

Capable of managing multiple tasks efficiently in a fast-paced environment.

Polite, proactive, and detail-oriented with strong follow-up and reporting skills.

Willing to assist other departments and perform additional duties as required.

Job Type: Full-time

Pay: AED3,000.00 - AED3,500.00 per month