Job Description

Job responsibilities: - Receive inbound calls from customers and prospects while maintaining established standards for number of calls, pick-up time, duration of call, quality of call etc.
- Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate.
- Provide high quality customer service by handling customer service requests accurately with relevant necessary documentation.
- Provide first level support for all medication and pharmaceutical related queries
- Handle customer complaints to the satisfaction of the customer within the defined authority limits and escalate more complex complaints where appropriate. Candidate Qualification: - University degree in Pharmacy is a must.
- 1-2 years work experience in the Customer Service functions
- Excellent oral and written communication skills.
- Must be computer literate and good knowledge in excel
- Excellent command of the English and Arabic language is a must.
- Should be a team player with an aptitude for customer service.
- Highly decisive.
- Must be flexible with location and timing.
- Candidate must be tactful and discrete when dealing with clients and must be able to handle confidential information.
- Ability to work under pressure. Job Type: Full-time Salary: AED4,000.00 - AED5,000.00 per month Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)

Language:

• English and Arabic (Required)

License/Certification:

• Pharmacy Degree (Required)