Job Description

About Us: At The Cake lab we take pride in crafting exquisite cakes and desserts that delight our customers. Our mission is to deliver exceptional quality and service while fostering a warm and welcoming environment for our clients and team members alike. We're looking for an Operations Assistant to help us maintain our high standards and streamline our daily operations.

Purpose: The Operations Assistant will work closely with the Operations and Admin Manager to ensure the efficient and effective daily operations of The Cake Lab. This role involves overseeing order preparation, maintaining product quality, and creating a hospitable environment for customers and staff.

Key Responsibilities:

-Start and End of Day Operations:_
- Enter all orders from partners and the website accurately.
- Ensure all cake orders are packed and ready for timely delivery or pick-up.
- Serve as a quality checker to confirm that all products meet client specifications and company standards.
- Maintain cleanliness throughout the shop and ensure machinery is well-maintained.
- Manage inventory of boxes and boards, placing orders as needed.
- Capture photos of customized cakes and desserts according to standards.
- Organize deliveries and print invoices.
- Address and communicate any delivery delays or issues to the Operations and Admin Manager.
- Assisting Decorating and Baking Section
- Support the baking and decorating team by sourcing materials and printing patterns or graphics.
- Report any needs or concerns from the decorating and baking kitchen to the Operations and Admin Manager.
- Communicate order details clearly to the production team and seek clarifications when necessary.
- Maintaining B2B Relations:_
- Communicate respectfully with partners and delivery agents.
- Ensure partner orders are entered in the system and prepared on time.
- Manage special requests from partners and ensure compliance with company standards.
- Address any concerns from partners and report them as needed.

Customer Service:
- Assist customers with product inquiries in a prompt and courteous manner.
- Answer phone calls and respond to inquiries efficiently.
- Contribute to a welcoming atmosphere in the shop.
- Stay knowledgeable about all The Cake Lab products.
- Greet walk-in clients and assist with special orders.
- Promote and upsell ready products whenever possible.
- Other Duties:_
- Collaborate with the Operations and Admin Manager to maintain food prep and storage areas in compliance with sanitation standards.
- Ensure proper storage and labeling of products.
- Maintain the First Aid Kit and ensure it is always stocked.
- Assist in maintaining the shop's equipment and report any repair needs.
- Identify potential hazards and address them promptly.
- Perform other duties as assigned.

Qualifications:

- Bachelor's in Business, Engineering, Marketing, Operations(MBA Preferred)
- Previous experience in a bakery or food service environment is preferred but not required.
- Strong organizational and communication skills.
- Ability to work in a fast-paced environment and manage multiple tasks.

Job Type: Full-time

Pay: AED2,500.00 - AED3,500.00 per month

Application Deadline: 05/05/2025
Expected Start Date: 30/04/2025