Job Description

CAFM (Computer-Aided Facility Management) Analyst / Specialist
Job Title: CAFM Specialist
Department: Facilities Management / IT
Reports To: FM Manager or IT Manager
Job Overview:
The CAFM Specialist is responsible for the management, configuration, and support of the organization's CAFM software. This role uses technology to optimize facility operations, manage space, track assets, and generate analytical reports for strategic decision-making.
Key Responsibilities:

• System Management: Administer and maintain the CAFM/IWMS (Integrated Workplace Management System) platform, including user accounts, data integrity, and system updates.
• Space & Asset Management: Create and update floor plans, manage occupancy data, and maintain a comprehensive database of furniture, equipment, and other assets.
• Reporting & Analytics: Generate standard and ad-hoc reports on space utilization, maintenance costs, lease administration, and other key performance indicators (KPIs).
• Workflow Automation: Configure and optimize digital workflows for maintenance requests, space bookings, and move management processes.
• User Training & Support: Train end-users and facility staff on how to use the CAFM system effectively. Provide ongoing technical support.
• Data Integration: Work with IT to ensure seamless integration between the CAFM system and other enterprise systems (e.g., ERP, HR).
• Strategic Support: Provide data-driven insights to the facilities management team to support strategic planning for space optimization and capital projects.

Qualifications and Skills:

• Bachelor's degree in Facilities Management, Information Technology, Engineering, or a related field.
• Proven experience working with CAFM or IWMS software (e.g., IBM Tririga, Archibus, FM:Systems, Planon).
• Strong CAD skills (AutoCAD or similar) for space planning.
• Excellent analytical and problem-solving skills with a high attention to detail.
• Strong understanding of facilities management processes and terminology.
• Proficiency in database management and reporting tools.

Skills Required