Job Description

Operations Management:

Supervise daily operations, including opening and closing procedures.
Ensure efficient workflow and customer service.
Manage inventory, stock levels, and order supplies.

Staff Management:

Recruit, train, and supervise staff.
Schedule shifts and manage employee performance.
Foster a positive and productive work environment.

Customer Service:

Ensure excellent customer service and satisfaction.
Address customer feedback and resolve issues.
Train staff on customer interaction and service standards.

Financial Management:

Monitor sales, expenses, and profit margins.
Implement cost-control measures.
Prepare and analyze financial reports.

Hygiene and Compliance:

Uphold hygiene standards and ensure compliance with health regulations.
Implement and enforce safety protocols.
Stay informed about industry trends and regulations.

Marketing and Promotion:

Develop and execute marketing strategies to attract customers.
Utilize social media and other channels for promotion.
Collaborate with the marketing team or external agencies.

Budgeting and Planning:

Set annual budgets and financial goals.
Plan for seasonal variations in customer traffic.
Identify opportunities for business growth.

Skills and Qualities:

Leadership:

Ability to lead and inspire a team.
Decision-making and problem-solving skills.

Communication:

Effective communication with staff and customers.
Interpersonal skills for building relationships.

Organizational Skills:

Strong organizational and multitasking abilities.
Attention to detail in managing operations.

Financial Acumen:

Understanding of budgeting, financial reporting, and cost control.

Customer Focus:

Dedication to delivering exceptional customer experiences.
Responsiveness to customer needs and feedback.

Flexibility:

Adaptability to handle various tasks and challenges.
Openness to industry trends and innovations.

Job Type: Full-time

Pay: AED5,000.00 - AED8,000.00 per month

Ability to commute/relocate:

Dubai: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

What KPIs do you track regularly and how do you improve them? What would you do if 3 key staff members called in sick before a busy shift? How do you decide what to add or remove from the menu? What would be your first 3 steps in the first month? If the restaurant is dead--low sales, low traffic--what would you do to bring it back to life?
Experience:

Assistant Manager: 2 years (Required)
Language:

English (Required)
Expected Start Date: 01/06/2025