Job Description

Summary:

Be part of an extraordinary lifestyle that embodies the transcendent meeting of diverse cultures, minds, and communities with us

in Roast Specialty Coffee by Missan Group

. The Manager will be responsible for the overall daily operations of the outlet, facilitating customer service, staff management, meeting sales & financial targets ensuring efficient running of our Outlets assigned to you as a team player whilst meeting customer, employee & management expectations.

Key Responsibilities:

Develop outlet strategies to raise customers pool, expand outlet traffic and increase the profitability.

Good Knowledge in Coffees and specialty coffee's.

Managing outlet operations and ensure that company policies and guidelines are adhered by the team members.

Meet sales target/goals by motivating, mentoring, training, and providing feedback or reviews to the outlet staff.

Manage and overseas outlet operations, marketing and increasing sales & profitability.

Manage loss prevention of machines & equipment's through proper maintenance and service.

Advanced team player with proficient in technical skills in MS - Office (Excel, Word, Power point) and POS Software's in Cafe outlets.

Report on buying, top & least selling, customer trends, profits, and daily reports to the respective departments via proper communication channel.

Deals with all the issues that arise from the customers or staff.

Deliver superior service and maximize the customer satisfaction.

Coordinate with the staff and team members in promoting the brand in the local community through word -of-mouth, the social media marketing and restaurant events to reach a broader audience.

Controls cost and identify measures to cut waste of products & Foods.

Organize and supervise shifts and make sure employee will taking laves as per the Annual Leave & Absence Policy.

Regularly view product quality and research new vendors in the market with less costs and to communicate/coordinate via proper channel to the specified departments.

Manages services and ensure that the highest standards of customer service implemented in the shop

Make sure that each team member is motivated to work, accordingly by giving support on training, and precise instructions at workplace

Train new and current employees on proper customer service.

Coordinate with the digital marketing team with regards to the photography, uploading in the google on daily basis.

Extensive F&B knowledge with the ability to recall the ingredients and dishes to inform customers and staff.

Strong leadership, proactiveness, motivational, people skills and financial management skills.

Minimum sale of day should be achieved in the outlet you are responsible.

Even freshers who have the managerial skill can apply for it.

Job Type: Full-time

Pay: AED2,500.00 - AED5,000.00 per month

Application Question(s):

Previous salary received How many years UAE experience PIC (Person In Charge) Completed What is your visa type(Own visa/ Freelance Visa/ Spouse Visa/ Visit Visa/ Cancellation) * Salary Expectation