Job Description

Overview of the role:
To manage the performance of the BYD retail sales team across large stores and pop-up locations, ensuring achievement of sales targets, delivery of exceptional customer experiences, and execution of operational excellence in line with BYD brand standards.
What you will need:
Team Leadership & Performance

• Lead, coach, and motivate a team of Sales Executives to achieve individual and team sales targets.
• Monitor daily performance metrics including leads, test drives, and conversions.
• Conduct regular performance reviews and provide constructive feedback and development plans.

Customer Experience Management

• Ensure consistent delivery of a premium customer journey across all touchpoints.
• Resolve escalated customer issues and support the team in complex sales negotiations.
• Champion a customer-first culture and ensure alignment with BYD brand values.

Operational Management

• Oversee daily operations of retail stores and pop-ups, ensuring readiness, cleanliness, and compliance with visual merchandising standards.
• Coordinate with marketing and events teams to support activations and campaigns.
• Manage inventory levels, vehicle display, and test drive logistics.

Reporting & Standards

• Track and report on sales performance, customer feedback, and market trends.
• Provide insights to senior management to support strategic planning and continuous improvement.

Collaboration

• Liaise with HR, training, and product teams to ensure team readiness and product knowledge.
• Work closely with aftersales and delivery teams to ensure seamless customer handover.

Skills Required