Job Description

Jumeirah Hotels and Resorts is a well-established luxury hotel company, which has had a distinct impact on the global hospitality market for the past two decades. Jumeirah has transformed the way that luxury is defined as exemplified by its flagship hotel, Burj Al Arab Jumeirah.
Today, Jumeirah is a Dubai national champion and an acclaimed luxury hospitality leader operating 24 Jumeirah branded properties in eight countries, employing more than 13,500 colleagues from across 140 nationalities.
About the role:
A fantastic opportunity has arisen for highly talented and experienced Butlers to join Jumeirah Hotels and Resorts in Dubai on either a seasonal (6-months) or full time basis.
Your main duties will include the following:

• Help and assist all the guests in a friendly and educated manner.
• Build a thorough rapport with all in-house guests in all the summer houses and maintain interaction in order to facilitate guest recognition and obtain specific individual needs, likes, and dislikes in order to maintain guest history files.
• Ensure privacy and security of in-house guests in every summer house.
• Ensure the Jumeirah greeting/arrival procedure is followed at all times.
• Ensures all expected arrival rooms/suites are checked and in order.
• Upsell rooms/suites and cross sell all outlets within the resort and Jumeirah International.
• Abide by all policies and procedures as provided in the butler services SOP manual as well as the hotel & company policies and procedures at all times.
• Adhere to all hotel health & safety policies.
• Have working knowledge of the hotel operating system (Oracle) and point of sale (Micros).
• Have full understanding & knowledge of all in room/suite services, amenities, functions & systems.
• Be fully responsible for the pantry and the reception desk in every summer house by ensuring the manning & cleanliness is controlled and both are correctly stocked & operationally prepared at all times according to set standards.
• Ensure a full & complete shift handover and maintain a high level of communication & feedback within the department.
• Co-ordinate & liaise at all times with the butler order taker/ team leader.
• Refresh the rooms/suites & assist with turndowns and ensure all rooms/suites are maintained & serviced as required.
• Coordinate laundry and pressing collection and delivery and provide a full shoeshine service.
• Unpack/ pack guest luggage as requested.
• Deliver and place the evening amenities or gifts and newspapers & magazines to all rooms/suites.
• Maintain full control of the bar replenishment and provide beverage service to all rooms/suites. About you:

In order to be considered for this role, you will have the passion for consistent high-quality guest service. You will preferably possess a minimum of 2 years guest service experience in a 5-star hotel or similar environment and a secondary school certificate or degree.
You should have an excellent communication, interpersonal and guest service skills. It is also essential that you have good command of the English language (spoken and written) and an additional language (i.e. French, German, Italian, Spanish, Arabic or Russian). Knowledge in Micros and Opera is desirable.