The Business Systems Analyst\'s role is to elicit, analyse, specify, and validate the business needs of stakeholders, be they clients or end users, and to translate these needs into a language that IT integrators and developers understand. The Business System Analyst will apply proven communication, analytical, and problem-solving skills to help the Firm document and streamline processes and ensure an improved return on IT investment.
Duties & Responsibilities:
Strategy & Planning
Collaborate with project sponsors to determine project scope and vision.
Clearly identify project stakeholders and establish user classes, as well as their characteristics.
Conduct interviews to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
Identify and establish scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.
Work with stakeholders and project team to prioritize collected requirements.
Research, review, and analyse the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes.
Operational Management
Analyse and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
Asses existing software solutions to ensure features and functions have been enabled correctly and are optimized to the Firm\'s requirements.
Develop and utilize standard templates to accurately and concisely write requirements specifications.
Translate conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers/project team.
Where applicable, develop prototypes of interfaces and attributes based on user requirements.
Create process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.
Develop and conduct peer reviews of business requirements to ensure that requirement specifications are correctly interpreted.
Assist with the interpretation of user requirements into feasible options and communicate these back to the business stakeholders.
Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary.
Communicate changes, enhancements, and modifications of business requirements - verbally or through written documentation - to project managers, sponsors, and other stakeholders so that issues and solutions are understood.
Provide guidance and/or instruction to junior staff members and to user base.
Understands the business systems application landscapes and provides 1st and 2nd level support.
Identifies and implements opportunities to improve quality of the Firm\'s data.
Position Requirements:
Formal Education & Certification
Degree in the field of computer science or information systems or equivalent experience
Industrial Engineer qualification (advantageous)
Five to seven years\' related work experience
Knowledge & Experience
Demonstrated knowledge of the legal industry\'s core business process and operations
Proven experience with business and technical requirements analysis, elicitation, modelling, verification, and methodology development
Proven experience with SQL scripting and report writing.
Proven experience with LEAN/ Six Sigma process improvements
Experience overseeing the design, development, and implementation of software and hardware solutions, systems, or products
Ability to create systematic and consistent requirements specifications in both technical and user-friendly language
Exceptional analytical and statistical skills with the ability to apply them to systems issues and products as required.
Demonstrated project management skills and project management software skills, including planning, organizing, and managing resources
Understanding of application development and software development life cycle concepts
Extensive experience with the software applications, including Document Management Systems, Office365, Power Apps, Power BI, SQL, CRM and ERP systems
Proven experience working with RPA systems.
Personal Attributes
Able to exercise independent judgment and take action on it
Excellent analytical, mathematical, and creative problem-solving skills
Excellent listening, interpersonal, written, and oral communication skills
Logical and efficient, with keen attention to detail
Highly self-motivated and directed
Ability to effectively prioritize and execute tasks while under pressure
Strong client service orientation
Experience working in a team-oriented, collaborative environment
Diversity, Equity & Inclusion:
Essential to our success as a regional law firm is our ability to attract and retain the best talent from a diverse range of backgrounds. We are committed to a work environment where everyone can reach their potential and we have an inclusive culture which respects individual differences. We undertake and support a number of internal and external initiatives aimed at increasing diversity within the profession and we encourage all our partners and staff to get involved. Al Tamimi & Company is committed to providing equal opportunities for all. We welcome applications from candidates with disabilities and support those in the workplace who have a disability.