Business Support Officer

United Arab Emirates, United Arab Emirates

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Role : Business Support Officer
Location : Sharjah
Role Purpose:
Focal point between RO's and the Internal & External Stakeholders & Vendors.

Supporting the Team in the overall customer transactions and queries.
To ensure that customer served in time and the best possible way without compromising with the Bank's policies & procedures.
Liaising with the Business partners to ensure the completion of transaction/s in time.
Monitor the accounts opened by the RO and make sure that they are all opened with Zero discrepancy & work on the accounts with discrepancy to ensure to complete all the missing documents.

Key Accountabilities of the role

Handle the complains that are received & make sure to resolve within the agreed TAT.
Monitor the quality of accounts opened and make sure that they are all opened with Zero discrepancy & follow up to reduce the number of accounts opened with discrepancy.
Being the focal point between the RO's & the outsourced sales agency.
Being the focal point between the RO's & ADIB's Internal departments (HR, OPS, GCD).
Assist and support Relationship Officers RO within the resources available in the Unit effectively and efficiently to facilitate better customer service without compromising with the bank's policies & procedures.
Assist RO for obtaining legal approval, RIM creation and activation of existing RIM.
Ensure providing the best customer service by supporting the RO on any service request by their customer and maintain turnaround time.
Perform various tasks assigned by Management.

Specialist Skills / Technical Knowledge Required for this role:

Masters / bachelor's degree in business, marketing, communication, or a related discipline.
Superior level of proficiency in both Arabic & English languages.
Engage/influence related stakeholders.
Good knowledge of Products & services.
Good knowledge of ADIB Policies & Procedures.
Computer skills.
Excellent Communication Skills.
Outstanding communication, interpersonal and presentation skills.
Excellent organizational and time management skills.

Previous experience (If any):
3 - 5 years of banking experience of which 3+ years' experience in the area of documentation and operations.

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