Business Service Manager
Dubai, United Arab Emirates
Job Description
About Company:
The IIQAF Group of Companies is a global leader in providing services in the hospitality, information technology, tourism, insurance, and health care industries. Established in 1986, the company has grown to become a major player in the international market, with operations in the United Kingdom, Canada, Singapore, and the United Arab Emirates.
Job Summary
We're looking for an experienced Business Service Manager to join our IIQAF team and help manage our business operations. As a Business Service Manager you will be responsible for the overall operations and service delivery of business services to our customers.
The ideal candidate will be comfortable working in a fast-paced environment and have great organizational skills. You should be able to effectively manage the workflow of our business services, prioritize tasks and take an active role in our customer service efforts.
Responsibilities:
The IIQAF Group of Companies is a global leader in providing services in the hospitality, information technology, tourism, insurance, and health care industries. Established in 1986, the company has grown to become a major player in the international market, with operations in the United Kingdom, Canada, Singapore, and the United Arab Emirates.
Job Summary
We're looking for an experienced Business Service Manager to join our IIQAF team and help manage our business operations. As a Business Service Manager you will be responsible for the overall operations and service delivery of business services to our customers.
The ideal candidate will be comfortable working in a fast-paced environment and have great organizational skills. You should be able to effectively manage the workflow of our business services, prioritize tasks and take an active role in our customer service efforts.
Responsibilities:
- Manage the development and delivery of business services to our customers
- Ensure the delivery of our services are in line with customer requirements
- Oversee the development and maintenance of our customer service process and procedures
- Monitor service delivery performance and customer feedback
- Develop and implement initiatives to improve customer service
- Coordinate service activities and resources
- Proactively identify customer service issues and initiate problem solving
- Lead customer service meetings and update status reports
- Provide on-site or remote customer service support
- Bachelor's degree in business administration or related field
- 5 years of demonstrated experience in customer service
- Working knowledge of business service delivery processes
- Strong business acumen to identify service improvement opportunities
- Exceptional problem-solving abilities and decision making capabilities
- Ability to communicate effectively and build relationships at all levels
- Proven track record of achievement and success
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Job Detail
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Job IdJD1865671
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned